Guest Service Agent

Holiday Inn Boston Cambridge Area
Somerville, MA

The Guest Service Agent at Holiday Inn Boston Cambridge Area is a crucial role that involves providing exceptional customer service to all hotel guests and ensuring their stay is comfortable and pleasant. Responsibilities:

  • Welcome and check-in guests, provide information about hotel services and amenities
  • Handle guest inquiries and resolve any issues promptly
  • Process guest payments, maintain accurate records
  • Coordinate with other hotel departments to ensure guest satisfaction
  • Assist with concierge services, such as booking reservations and arranging transportation
Requirements:
  • Prior experience in customer service or hospitality industry preferred
  • Excellent communication and interpersonal skills
  • Proficiency in using computer systems and hotel booking software
  • Ability to work flexible hours, including nights and weekends
  • High school diploma or equivalent
  • Available to work holidays and weekends
Benefits:
  • $19.00 per hour paid bi-weekly
  • Medical, Dental, & Vision Insurance
  • Personal and vacation pay
  • 401(k)
  • Employee discounts on hotel stays
  • Free parking
About the Company: Holiday Inn Boston Cambridge Area is a reputable hotel located in Somerville, MA, known for its exceptional service and comfortable accommodations. Join our team and be part of a welcoming and professional environment dedicated to providing guests with a memorable experience.

Posted 2025-08-23

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