Shift Manager

Position: Shift Manager

Date Posted: September 5, 2025

Industry: Food Service / Restaurant Management

Employment Type: Full Time

Experience: Previous leadership experience preferred, ideally in restaurant, retail, or hospitality environment

Qualification: Not Specified

Salary: $18/hour

Location: Springfield, MA, United States

Company: McDonald’s (Franchise owned)

Description:
McDonald’s is looking for an enthusiastic and motivated Shift Manager to join our Springfield, MA location. This role is ideal for someone who thrives in a fast-paced environment and wants to grow their career in restaurant management. Shift Managers play a critical role in leading teams, ensuring high-quality service, and maintaining operational standards throughout each shift.

Job Responsibilities:

• Lead shifts every week, providing guidance and leadership to crew members and other managers.
• Ensure customers receive fast, friendly, and accurate service on every visit.
• Oversee food quality, cleanliness, and overall restaurant safety during each shift.
• Plan and monitor shift performance, taking action to meet McDonald’s operational standards.
• Communicate effectively with the next Shift Manager to ensure smooth transition and continuity.
• Help assigned departments meet goals and support team members in achieving targets.
• Manage food safety, internal communication, inventory, daily maintenance, and cleanliness.
• Supervise crew members, conduct training, and maintain high standards of customer service.
• Handle scheduling, safety, and security responsibilities as needed.

Requirements:

• Must be at least 18 years old.
• Positive team player with a flexible schedule.
• Strong leadership skills and ability to work in a fast-paced environment.
• Previous leadership experience preferred, ideally in restaurants, retail, or hospitality.

Additional Benefits:

• Competitive pay starting at $18/hour, with adjustments based on experience and leadership certifications.
• 1 week paid vacation annually for full-time managers after 1 year.
• Education opportunities through Archways to Opportunity, including High School diploma completion, college tuition assistance, and ESL classes.
• Medical, dental, and vision coverage.
• Health Insurance contribution ($300/month toward premium).
• Service awards and employee discount program with nationwide retailers.

Important Notes:
This role is for a restaurant operated by an independent franchisee, not McDonald’s USA. All employment decisions including hiring, firing, and scheduling are handled solely by the franchisee. Applications submitted will be evaluated by the franchisee, and McDonald’s USA has no involvement in employment decisions.

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