CCS Implementation Specialist

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#ChangeMakers

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution - we do things differently than others We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it.

Position Summary

The CCS Implementation Specialist is responsible for overseeing the successful deployment and integration of the Straumann Group digital ecosystem ensuring measurable success to fast-growing segments including but not limited to DSO (Dental Service Organization), institutions, clinical, and lab customers. This role involves working closely with internal teams, dental professionals, technical teams, and other stakeholders to ensure seamless implementation, training, and support while providing a best in class customer experience for Straumann Group customers. The CCS Implementation Specialist will be responsible for all aspects of optimizing workflows and solutions to enable the customer to efficiently and effectively treat patients, scale their business, achieve business goals, improve operations and ultimately improve patient care using Straumann Group digital eco system.

Job Responsibilities

This position is responsible for, but not limited to, the following:

• Become a product expert in all digital Straumann Group portfolio solutions including but not limited to:
  • IOS
  • Smile in a Box
  • Milling
  • AXS
  • Un!q
  • Guided Surgery
  • 3D Printing Solutions
  • Clear Aligners
• Readily available for product demonstrations with key customers for all Straumann Group Digital not limited to:
  • Technical efficiency workflows
  • Features and benefits
  • Connectivity
  • Thorough ROI analysis incorporating digital technology
  • Pathways to capture additional parts of the business and maximize operational efficiency
• Customer Onboarding & System Implementation:
  • Work with internal stakeholder and customers to map customized implementation and training plans
  • Conduct pre-installation assessments to determine compatibility and workflow adjustments.
• Training & Support:
  • Provide hands-on training customers on the use of digital dental technologies.
  • Develop training materials, user guides, and best practice documentation.
  • Offer post-implementation support to troubleshoot issues and optimize system usage.
• Ability to project manage and map implementation plans
• Ability to conduct workflow training courses both in Andover, Mansfield, and at customer site
• Work with customer's IT department to establish connectivity and security requirements
• Identify incremental business opportunities with our current customer base to add additional share of wallet product offerings through expanding digital footprint and optimizing digital processes
• Provide best-in-class customer experience
• Create cadence and conduct business reviews with customers to monitor progress and create goals with customer using available tools such as Power BI
• Collaborate with DSO customers to understand their business needs, conduct analysis of current solutions, and develop custom implementation plans and timelines for deployment for digital solutions and workflows
• Work cross functionally with DSO customer success managers. technical trainers, and other stakeholders to ensure digital solutions are implemented successfully and effectively
• Conduct monthly calls with DSO team to review newly closed opportunities and provide feedback on status of current implementation projects
• Stay current on new product launches, latest trends and advancements in digital solutions and complete monthly training around digital offerings to provide best practices, training, and recommendations to customers to ensure success
• Key member of CCS team driving digital strategy, identifying barriers for growth and areas of opportunity, and optimizing digital customer experience within DSOs
• Strong presentation skills/and developing digital presentations and mapping customer journeys for successful implementation
• Extensive travel, 50-75% of the time.
• Some Weekend and Evening Seminars/Trade Shows will be required
• Ability to lift up to 25 lbs.

Knowledge & Skills

• Takes focused action to achieve established goals and win- shows a “can-do” attitude.
• Ability to anticipate and develop opportunities
• Shows a clear understanding of advanced customer needs / solid relationship building skills.
• Addresses resistance and shows persistence in overcoming setbacks or obstacles.
• Excellent technical skills
• Strong written and verbal communication skills. Is genuine, trustful and respectful in communication. Builds enthusiasm and confidence by communicating with passion, belief and clarity around customer success
• Strong teamwork skills, especially in a cross functional team environment
• Must demonstrate the ability to comprehend and verbalize highly technical product information
• Must be extremely agile and willing to adapt to new technologies and workflows

Minimum Qualifications

• Bachelors degree in any discipline.
• 5+ years of sales experience required
• 5+ years of experience working in Medical device or dental industry
• Valid driver's license, safe driving record, maintaining auto insurance coverage

Preferred Qualifications

Dental implant experience with extensive knowledge around Straumann group digital workflow and general knowledge on clear aligner/ ortho business

• Experience with selling Digital Solutions to Dentists and Lab owners.
• In-depth knowledge of our products or competitive solutions similar to those products
• Intermediate level computer skills: PowerPoint, Word, Excel and CRM are tools used to communicate with key customers

Additional Information

Whether you're looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

• Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
• A 401(K) plan to help you plan for your future with an employer match
• Great health, dental and vision insurance packages to fit your needs to ensure you're happy and healthy. Straumann contributes a healthy portion towards employees' premium.
• Generous PTO allowance - plenty of time to recharge those batteries!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

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