Tenant Service Coordinator

Job Description

Job Description

Overview

Formed in 1972, Related is the most prominent privately-owned real estate firm in the United States. Headquartered in New York City, the company has offices and major developments across the world. Related owns and manages a premier portfolio of assets valued at over $60 billion, including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side.

Related believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate strong entrepreneurial spirit. In its relentless commitment to excellence, Related works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business. Learn more about Related at

Related Beal, the Boston office of Related Companies, is a fully integrated, dynamic and collaborative real estate firm focused on placemaking and celebrating local communities through development opportunities in Boston and the surrounding region. We work as a team across development, design, construction, finance and marketing to envision some of the most recognized developments in the area. Our building types including mixed-use, residential, affordable housing, life sciences, commercial office, hospitality and retail. Our projects include The Quinn/The Harris, Lovejoy Wharf, Congress Square, Innovation Square, The Whitney Hotel, One Kenmore Square, and Channelside. Learn more about Related Beal at

Responsibilities

Job Summary:

The Tenant Coordinator will be the first point of contact with tenants and will assist with service requests. He/she will work with vendors and ensure quality service is provided. The Tenant Coordinator will also provide support for the Property Management team at 40 Water Street Boston, MA. Key areas of responsibility include Tenant Relations, Property Operations, Lease Administration and Financial Management.

Position Responsibilities

• Develop and maintain day-to-day relationship with Tenant Contacts. Ensure Tenants’ needs and requests are being met with their expectations. Resolve any Tenant issues and requests in a timely manner and escalate as appropriate.
• Customer Service and Tenant relations, including planning tenant events, tenant meetings, and neighborhood meetings.
• Process tenant billings, prepare invoices, and distribute rent statements.
• Manage the Prism Work Order System to ensure all Tenant requests are being dispatched, resolved, closed, and billed back if applicable.
• Prepare correspondence and manage daily reporting for all team members.
• Maintain lease and building files and Certificate of Insurance binders for tenants and vendors.
• Prepare and maintain all building contact lists, emergency information, parking assignments, purchase order log, etc.
• Assist with overseeing contracted vendors to ensure they are meeting terms of contract and scope of work.
• To include but not be limited to Cleaning, Security, Landscaping, Snow Removal, Pest Control and Waste Management.
• Be familiar with all pertinent documents for the building, including leases, management agreements, associations, easements, and leasing materials.
• Manage the annual Environmental Health & Safety Audit with Tenants of the Building.
• Review, code and process in a timely manner all invoices against the annual budget and verify amounts are correct in accordance with the contract.
• Assist in the collection of rent and miscellaneous charges required. Review aged receivable reports and follow up with Tenants for collection.
• Handle all filing of lease documents, invoices, correspondence, contracts, etc. for the property.
• Assist in Leasing effort, oversight of Tenant Improvements and Capital projects, as needed.
• Perform all other duties as directed by Property Manager.

Compensation

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Anticipated base salary range: $65,000 - $75,000 / year

Actual base salary within the anticipated range will be determined by several components including, but not limited to, the individual's experience, skills, qualifications, and market factors.

Qualifications

Qualifications

• Bachelor’s degree is preferred.
• Some experience in a Commercial Real Estate setting
• Proficient in Microsoft Office - Word, Excel, and Outlook
• Familiarity with Ariba invoicing platform
• Excellent customer service skills when interacting with both tenants and vendors
• Excellent verbal and written communication skills

• Personalized Health Care: Medical, dental, and vision plan options; Employee Assistance Program.
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs.
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching.
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities.

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