CRM Administrator

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The CRM Administrator is responsible for managing and enhancing the functionality of the organization's CRM system, ensuring system integrity, optimizing user experience, and providing key insights to drive business decisions. This role collaborates with cross-functional teams to capture business requirements, implement CRM solutions, and support user adoption. The ideal candidate thrives in a fast-paced environment and is passionate about leveraging technology to improve operations.

This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Job Responsibilities:

CRM Administration and Optimization:

• Manage system administration, including user permissions, custom objects, workflows, and profiles.

• Configure, maintain, and optimize the Creatio CRM system to support marketing, sales, and customer service operations.

• Develop and implement workflows, automation, and integrations to enhance efficiency and align with business objectives.

• Identify and troubleshoot technical issues, implementing solutions to minimize disruptions.

• Monitor and analyze CRM performance metrics, generating insights and identifying areas for improvement.

Data Management and Compliance:

• Maintain accurate, clean, and up-to-date customer data, ensuring compliance with data protection regulations.

• Identify and resolve data anomalies, maintaining high data integrity.

• Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.

• Analyze data to provide insights into team operations, effectiveness, and productivity.

User Support, Training, and Adoption:

• Provide end-user support, troubleshooting issues, and driving system adoption.

• Conduct training sessions, create documentation, and establish standards for CRM usage.

• Lead "Train the Trainer" programs to equip internal trainers with necessary CRM knowledge.

• Communicate CRM insights, progress, and updates to stakeholders, ensuring transparency and alignment across teams.

Collaboration and Strategy:

• Work closely with sales, marketing, and operations teams to align CRM strategies with business objectives.

• Coordinate and support integrations with third-party apps, plugins, and tools.

• Stay informed about new Creatio features and updates, proactively recommending and implementing enhancements.

Education:

• Bachelor's degree in Business Administration, Information Systems, or a related field (equivalent experience may substitute).

Experience:

• CRM administration experience (e.g., Microsoft Dynamics, Creatio).

• Previous experience in Salesforce

• Experience working with sales and operational teams to implement CRM requirements.

• Strong background in CRM configuration, workflows, automation, and data management.

Competencies - Skills/Knowledge/Abilities:

Technical Skills:

• Proficiency in administering and configuring CRM systems, including workflows, permissions, and automation.

• Familiarity with automating business processes, reporting, dashboards, and data analysis.

• Strong understanding of CRM best practices and data management principles.

• Ability to interpret data and generate actionable insights.

Interpersonal Skills:

• Strong communication, collaboration, and problem-solving abilities.

• Ability to work effectively with cross-functional teams and stakeholders.

• High attention to detail and ability to manage multiple tasks and deadlines.

• Proactive mindset with a focus on continuous improvement and driving business success.

Pay range for this role is $75,000-$85,000 annually, depending on experience.

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Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected] .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

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