Accounts Receivable Analyst

At Tive , we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full. We believe (and live!) four core values: Transparency First: We make everything visible so that everyone can operate better Always strive to make things simpler We are One Team, we have each other's backs Relentless iteration to optimize and improve Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters. We are seeking a detail-oriented and dedicated Accounts Receivable Analyst to join our team. In this role, you will play a pivotal role in our financial operations, ensuring the smooth flow of revenue and maintaining strong customer relationships. Our ideal candidate has: Bachelor's degree in Finance, Accounting, or a related field… Equivalent experience will be considered in lieu of a degree. Minimum of 2 years of experience in accounts receivable or a similar role. Strong proficiency using accounting software (e.g., NetSuite, QuickBooks, Sage) and Microsoft Excel (or Google Sheets). Exceptional attention to detail. Excellent written and verbal communication skills. Ability to learn and work independently. Drive to continue learning and improving. Experience with Enterprise business clients. Nice-to-Haves: Knowledge of the shipping and logistics industry. Experience with Return Merchandise Authorizations (RMA) and credit memo processing. Ability to identify discrepancies and resolve them promptly. Demonstrated ability to maintain strong customer relationships. Collaborative mindset, with the ability to work effectively with various departments. What you’ll be doing: Customer Account Maintenance: Maintaining a portfolio of Enterprise Clients and ensuring their special finance requirements are met. You will be part of the customer’s Tive Care Team working in close alignment with Account Management and Account Executive teams. Reconciliations: Prepare and reconcile payment applications and customer invoices according to client records, ensuring all discrepancies are resolved promptly. Payment Application: Proactively reach out to customers with unapplied payments to apply these against open invoices, ensuring all accounts reflect the most current status. Email Support: Assist with Accounts Receivable-related email inquiries, which may include providing copies of invoices, statements, or updating customer information. Invoice Management: Add and manage invoice Purchase Orders (POs), update billing contacts, and adjust billing addresses as required. Database Maintenance: Maintain an up-to-date and organized database of customer details, including their contact information and payment terms. Customer Service: Provide exceptional customer service, maintaining positive relationships with clients. Record all customer inquiries and document details such as the customer's name, contact information, inquiry type, and any actions taken. Escalate inquiries when necessary. Statements: Generate and dispatch regular account statements to customers detailing their outstanding balances, recent transactions, and payment history. Refunds: Process Return Merchandise Authorizations (RMA) into our green program credit memos or credit memos for returned orders and notify customers. Credits: Apply credits for returned orders to close invoices and ensure accuracy and promptness. What does Tive offer? The target cash compensation for this position is $50,000-$60,000 annually and will commensurate experience and geographic location. Tive offers a generous compensation package including unlimited time off, options ,and medical, dental, and vision insurances. A chance to join what may very well turn out to be the most important company in your career. The autonomy and resources to build what you know how to build. Work with a committed global team that has each other's back. Office based or hybrid options. Your choice. We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.