Senior Product Manager (Business Systems)

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is seeking a Senior Product Manager to guide the prioritization, internal alignment, and delivery of needle-moving business systems capabilities. This role will partner closely with Engineers, Systems Analysts, Analytics Engineers, and leaders across WHOOP. In support of the Business Systems team’s goals, you will be expected to own key business KPIs, make excellent prioritization and tradeoff decisions, and deliver new capabilities that help us scale and serve our members.

WHOOP is a complex business. We make a physical product and sell it through many channels around the world. Business Systems is responsible for enabling all facets of our operations: order fulfillment, shipping, and returns; materials planning, supply chain, manufacturing, and inventory management; and membership services.

You will be accountable for improving our business processes in ways that meet our members’ expectations and improve operational efficiency and simplicity, all while ensuring that our data is reliable and accurate.

RESPONSIBILITIES:

• Drive research, development, and delivery of new capabilities and process improvements across 3rd party and custom-built software.
• Bring your strong opinions and good taste to set a strategy, roadmap, and measurable goals for your area and team. Write high quality documents to support the product life cycle.
• Be hands-on and use AI tools daily to create prototypes and proofs of concept.
• Take ownership of key company metrics related to how good our processes are working for members, how we’re improving operational efficiency, and how reliable our services are.
• Own and optimize systems that cut across all parts of our business as noted above.
• Collaborate with Engineers and Analysts to break down and prioritize member and employee needs, and define detailed systems & process designs.
• Collect and analyze internal and external customer needs and feedback through rigorous research and testing methodologies.
• Develop and manage relationships with third-party vendors and service providers to ensure smooth operations.

QUALIFICATIONS:

• Proven experience (5+ years) in Product Management with a clear record of successful delivery and impact collaborating with an engineering team.
• Deep analytical, prioritization, and problem-solving skills. Previous experience in analytics is strongly preferred.
• Track record of good judgment around what to focus on and how to shape the deliverable.
• Experience with SQL/Amplitude/Sigma for data analysis is a plus (and will be required to learn on the job).
• Experience working with physical product logistics, e-commerce and/or subscription companies, ideally for a company with an international presence and in coordination with finance partners.
• Experience designing and driving commerce business processes that integrate with platforms like Netsuite and Salesforce.
• Demonstrated ability to synthesize requests from assertive cross-functional leaders and build consensus around a sequenced roadmap.
• Strong written and oral communication skills to effectively communicate hypotheses, learnings, analysis, problems, and opportunities.
• An entrepreneurial mindset with the ability to succeed in a fast-paced environment.
• Curious, positive attitude, and passionate about improving the experience of our members.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.