Temporary Support Specialist - Cellphone Program Decommissioning-2

Job Description:

We are seeking a detail-oriented and highly organized Temporary Support Specialist to assist with the structured decommissioning of our company-wide cellphone program. This role will support the transition away from corporate-liable mobile devices and/or service plans, ensuring accurate asset tracking, timely communications, secure data handling, and proper closure of carrier accounts.
The ideal candidate is process-driven, comfortable working with large data sets, and capable of coordinating across departments including IT, Finance, HR, and external telecom vendors.

Key Responsibilities

• Support the end-to-end decommissioning of Berklee mobile devices and service plans.

• Maintain and update cessation.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.

• 1-3 years of experience in administrative support, IT support, operating asset inventories, tracking returned devices and associated accessories.

• Assist with data validation and releasing lines from our Verizon and AT&T accounts

• Communicate clearly with employees regarding release instructions, timelines, and policy changes.

• Provide basic troubleshooting support and escalation as needed.

• Ensure secure handling of devices, including confirmation of data wipes and removal from mobile device management (MDM) systems.

• Track outstanding devices and follow up with employees or managers as necessary.

• Support documentation of processes and create reports on progress and completion metrics.

• Assist with final carrier account termination and confirmation of billingons, asset management, or project coordination.

• Strong proficiency in Microsoft Excel (data sorting, filtering, reconciliation).

• Experience working with inventory management systems or ticketing tools (JIRA) is a plus.

• Excellent organizational and communication skills.

• Ability to handle confidential information with discretion.

• Comfortable managing repetitive tasks while maintaining high accuracy.

Preferred Skills

• Experience working with telecom carriers (e.g., Verizon, AT&T, T-Mobile) is a plus.

• Familiarity with mobile device management (MDM) platforms.

• Experience supporting large-scale operational or IT transitions.

• Basic understanding of iOS and iPhones

Key Competencies

• Attention to detail

• Process-oriented mindset

• Strong follow-up and accountability

• Clear written and verbal communication

• Ability to manage multiple priorities and deadlines

Physical Requirements (if onsite)

• Ability to handle, package, and ship mobile devices and accessories.

• Ability to lift and move boxes up to 25 lbs.

Success Measures

• Accurate tracking of all mobile assets.

• Timely collection and reconciliation of devices.

• Zero data security incidents during decommissioning.

• On-time closure of carrier accounts and billing.

Hiring Range:

$20.00 - $24.00 per hour; hourly rate dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This is a temporary project-based role ideal for someone who enjoys structured work, process improvement, and supporting cross-functional initiatives in a fast-paced environment.

This is a temporary project-based role ideal for someone who enjoys structured work, process improvement, and supporting cross-functional initiatives in a fast-paced environment.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Temporary (Fixed Term)