FACTS Ed Federal Programs Core Services Support Coordinator

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Core Services Support Coordinator provides operational and systems-based support to ensure the efficient delivery of federally funded services by supporting Territory RVPs, Account Managers, Implementation Specialists, and the Core Services Group. This position maintains core systems, coordinates curriculum resources, and manages communications, ensuring compliance, accuracy, and timely service delivery. In addition, this position plays a critical role in aligning implementation with program requirements, supporting associates, and contributing to high-quality services that improve outcomes for students and educators.

JOB RESPONSIBILITIES:

• Maintain working knowledge of core operating systems and provide support to cross-functional teams.

• Prepare, input, track, and/or review documentation.

• Manage resources, including ordering, inventorying, and collecting printed materials at the end of programs as well as closing down licenses, when applicable, for digital materials.

• Manage purchase requests and submit expenses for processing.

• Track meeting attendance and provide reports.

• Prepare monthly/quarterly communications.

EDUCATION:

Bachelor's degree in education, business, operations, or a related field - preferred. (A combination of education and relevant experience may be substituted.)

EXPERIENCE:

• Bachelor's degree or equivalent experience in education, operations, administrative coordination, or related field preferred.

• Experience working with data systems, learning platforms, or program coordination preferred.

• Experience supporting multiple stakeholders in a fast-paced, service-oriented environment preferred.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

• Strong organizational skills with the ability to manage multiple systems, tasks, and deadlines simultaneously.

• Systems-oriented thinking with attention to detail and accuracy.

• Ability to troubleshoot technical and access-related issues effectively.

• Strong communication skills (written and verbal) with a customer-service mindset.

• Ability to collaborate effectively with cross-functional teams.

• Proficiency with computer systems and platforms (e.g., Microsoft Office Suite, Creatio, Smartsheet, TITAN, LCMS).

• Ability to prioritize tasks and respond to shifting needs in a dynamic environment.

• Demonstrated reliability, accountability, and follow-through.

• Commitment to supporting high-quality services.

• Working knowledge of educational programs and federally funded services (Title I, II, III, IV, etc.) preferred.

**Pay Range for this role is - $40,000 - $50,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected] .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

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