Customer Service Representative II
Job Responsibilities:
- Perform Customer Service Support functions as the first point of contact with the customer.
- Adhere to ISO9001 Customer Service Procedures and Work Instructions.
- Maintain Quote Log and Production Order Log Tracking Database.
- Utilize the ERP-LX (Order Entry) system.
- Provide Part, Pump, Motor quotes to customers as required.
- Assist with Warranty claim Processing.
- Assist with Credit Memo / No Charge requirements.
- Preparing the customer communication folder.
- Perform Order Entry Processing and provide Order Status updates as required.
- Process Change orders (address changes, schedule date, carrier changes).
- Assist Sales teams with customer support activities.
- Understand and perform Export Compliance tasks as required.
- Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
- Other duties as assigned by the Customer Service Manager.
Skills:
- SAP experience / CRM
- Warranty claim Processing
- invoice billing issues
- Order Entry
Education/Experience:
- High School Diploma.
- Prefer associates degree individuals or some level of college experience.
- Strong financial/accounting skills required.
- Problem solving skills and strong written and verbal communication skills required.
- Must be knowledgeable in MS Office applications.
- 1-3 years experience
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