Customer Service Representative II
Job Responsibilities:
- Perform Customer Service Support functions as the first point of contact with the customer.
- Adhere to ISO9001 Customer Service Procedures and Work Instructions.
- Maintain Quote Log and Production Order Log Tracking Database.
- Utilize the ERP-LX (Order Entry) system.
- Provide Part, Pump, Motor quotes to customers as required.
- Assist with Warranty claim Processing.
- Assist with Credit Memo / No Charge requirements.
- Preparing the customer communication folder.
- Perform Order Entry Processing and provide Order Status updates as required.
- Process Change orders (address changes, schedule date, carrier changes).
- Assist Sales teams with customer support activities.
- Understand and perform Export Compliance tasks as required.
- Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
- Other duties as assigned by the Customer Service Manager.
Skills:
- SAP experience / CRM
- Warranty claim Processing
- invoice billing issues
- Order Entry
Education/Experience:
- High School Diploma.
- Prefer associates degree individuals or some level of college experience.
- Strong financial/accounting skills required.
- Problem solving skills and strong written and verbal communication skills required.
- Must be knowledgeable in MS Office applications.
- 1-3 years experience
Recommended Jobs
Sr. Infusion Sales Specialist - Boston, MA
About the Company Launched in 2018, OI Infusion aims to improve the patient and provider experience while simultaneously lowering costs for both providers and payers. The company operates both an …
Data Engineer
Company description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our div…
Associate Veterinarian
Multi-site family owned veterinary group in the greater Boston area is seeking associate veterinarians to join our team. All levels of experience including new grads are welcome. We have a great mento…
Surgical Technician -Operating Department; 40 hours/week!
Surgical Technician -Operating Department; 40 hours/week! Job Ref: 32980 Category: Surgical Technician Location: 133 Old Road to Nine Acre Corner, Concord, MA 01742 Department: Operatin…
Staff Software Engineer (User Systems)
About SimpliSafe We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that…
Medical Director, Teen Clinics
Requisition Number: CHAP-2403 Cambridge Health Alliance (CHA), a Harvard Medical School and Tufts University School of Medicine teaching affiliate, is an award-winning, academic public healthcare s…
Senior Internal Audit Manager - Hybrid Role
Senior Internal Audit Manager – Hybrid Role What the job offers: ~ Hybrid Set up – 3 days remote, 2 days in-office per week ~ Salary up to $150,000 per year ~15% annual per…
Mechanical Engineer, Nuclear
If you are an Engineering Professional looking for an opportunity to gain experience, Emerson has an exciting opportunity for you! Based in our Mansfield, MA location, you will be part of the team tha…
Administrative Assistant - Community Service Agency
Summary The Administrative Support professional within the Community Service Agency works as a member of a multi-disciplinary team to provide quality service and maintenance of a safe environment …