Travel Counselor - Remote | WFH

As a Travel Counselor, you will be a key member of our Reservations and Customer Service team, delivering exceptional service to our valued guests. Your role will involve providing personalized support to our mature travelers, helping them with their travel plans, and ensuring they have a smooth and enjoyable experience before, during, and after their trips. We're looking for someone with strong communication skills, a positive attitude, and a genuine desire to help others.

Key Responsibilities:

Answer incoming customer calls for both service and sales inquiries, providing knowledgeable and friendly assistance.
Ensure the highest level of telephone etiquette during every interaction.
Make outbound calls as needed (e.g., for collections, date consolidation, or requested call-backs).
Accurately update and maintain reservation details in line with company guidelines.
Handle administrative tasks, including data entry and quality assurance.
Collaborate with team members to reach departmental goals and contribute to a positive work culture.
Participate in team discussions to improve understanding of company processes and policies.
Take on additional projects as assigned.

Key Requirements:

At least 2 years of experience in a customer service or contact center role.
Excellent communication skills, both verbal and written.
Ability to engage with mature travelers in a calm, courteous, and empathetic manner.
Strong organizational skills and keen attention to detail.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to multitask and work effectively in a fast-paced team environment.
International travel experience (outside of North America) is a plus.
Call or contact center experience is preferred.

Benefits for Part-Time Employees:

401(k) plan with a generous company match.
Discretionary performance-based bonus.
Paid time off, including vacation and sick time (accrued based on hours worked).
Paid holidays and bereavement leave (based on regularly scheduled hours).
Access to MA Paid Family & Medical Leave (PFML).
100% remote work with flexible hours (depending on role).
International Airlines Travel Agent Network (IATAN) membership (for employees working 20+ hours per week).
Familiarization training trips after 1 year of service and 1,000 hours worked.
25% employee discount on tours after 1 year of service and 1,000 hours worked.
Opportunities to participate in company and wellness events.
Charitable donation programs and fundraising activities, including the sponsored Walk for Hunger Team.
Employee-led Diversity, Equity, and Inclusion (DEI) Committee.

Equal Opportunity Employment:
We are committed to fostering an inclusive and diverse workplace. All employment decisions are made based on individual qualifications and business needs, without regard to race, religion, gender, age, disability, sexual orientation, or other protected statuses under the law.
Employment Type: Part-Time
Salary: $ 20.00 25.00 Per Hour