Collections Specialist

Job Description

Job Description

Collections Specialist (PERM)

Location : Peabody, MA

Pay : $30-$35/hr

Hours : 8am - 4/4:30pm

Job Summary :

The Collections Specialist will be a key member of the Financial, Planning and Analysis Team and will ensure the cash flow of the organization remains strong. They will be responsible for credit and collections, cash application, month end closing items and other projects as necessary. This position will work closely with the organization’s external customer base as well as internally with the customer service team and sales representatives.

ESSENTIAL FUNCTIONS: The incumbent may be required to perform all or a combination of the following essential functions as determined by necessity.

• Build strong customer relationships and contact them regularly to follow-up on past due balances, process payments and resolve discrepancies.
• Perform credit reviews on accounts and make recommendations on credit limits, the release of held orders and to appropriately manage their collectability risk.
• Maintain accurate records of all communications and transactions related to account collections within Salesforce.com.
• Negotiate timely payment from customers by engaging in respectful and persuasive communication via phone, voicemail and email.
• Timely application of customer payments against open invoices in MAS/500 (Sage) as well as miscellaneous cash deposits.
• Adhere to daily and monthly collections KPI’s and metrics, including minimum collection contacts, minimum call volumes and resolution of legacy AR aging issues.
• Assist with new customer set-up including the completion of a collection risk assessment and make recommendation to Senior Manager, FP&A on credit limits.
• Maintain well-documented customer files and retain all credit and collection activity within Sage and Salesforce.com.
• Work in alignment with Customer Service to ensure an exceptional customer experience for all customers both internal and external.
• Collaborate with internal departments such as Customer Service and Accounting to resolve complex issues within the AR Environment.
• Assist with other projects as necessary.
• May be asked to assist with global customer collections.

Qualifications :

• Five plus years of experience working in credit and collections.
• BS in Finance or Accounting or equivalent work experience.
• Ability to work with minimal supervision.
• Ability to work well in a team environment.
• Detail oriented individual with ability to multi-task
• Excellent written and oral communication skills.
• Experience with online accounting systems, as well as knowledge of Excel and Microsoft Office.
• Salesforce.com experience preferred.

Company Description

Connexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

Company Description

Connexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.