Risk Operations Specialist

Sungage Financial is revolutionizing the home sustainability & efficiency industry by offering the most consumer-friendly approach to making solar, storage and sustainable home improvement projects affordable. Our lean team of professionals quickly adapts to the ever-changing demands of our exciting, dynamic industry but always with a customer-centric approach. This is an exciting opportunity to join our Risk Operations Team!

This role follows a hybrid work schedule and reports to the Manager of Risk Operations

Responsibilities:

• Communicate and manage logistics with colleagues and Sungage’s financing partners to resolve project-level issues
• Conduct installer-level quality assurance by executing Sungage's initial vetting and ongoing monitoring processes
• Triaging internal fraud notifications and tracking to aid in resolution or escalating where necessary
• Execute methods to flag installer risk metrics, including tracking customer complaints and shepherding installers through review process to resolution
• Assist in developing and implementing new operational processes and in driving efficiency through improvements
• Ensure that Sungage’s risk and operational processes are accessible to all stakeholders by maintaining clear and up-to-date documentation and by cross-training internal staff
• Execute and deliver ad-hoc and recurring reporting assignments to internal and external audiences
• Support the Operations team by completing assigned project work ranging from individual deliverables to entire projects

Requirements:

• 1+ years of experience working with cross functional teams
• Meticulous attention to detail with a dedication to always getting it right
• Ability to establish priorities and stay organized in a fast-paced environment
• Strong written and verbal communication skills, including tact, confidence and diplomacy when discussing challenging topics
• A process-oriented mindset with strong analytical and critical thinking skills
• Comfort working in a dynamic environment and ability to adapt to changing processes
• Positive “can-do” attitude
• Experience with cloud-based software (Salesforce, Google Docs) a plus
• Interest in solar/sustainability a plus

Sungage Financial is an affirmative action-equal opportunity employer. We believe diversity and inclusion are essential to living our values, achieving our business goals and building a stronger company. We welcome applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, physical or mental disability, marital status, veteran status, or other factors protected by law.

The Company

Sungage Financial is shaping the residential solar industry by bringing reliable and flexible financing solutions to the market. While the cost of a solar energy system has dropped dramatically over the past decade, financing has been the catalyst that has allowed more and more homeowners to go solar. Through our offering, Sungage enables solar installers to build strong and resilient businesses while helping families save money and live more sustainably.

Sungage is an environment of rapid change and constant growth. The key ingredients to our success are exceptional service and innovative technology and the amazing team that makes it all happen. The Company has offices in downtown Boston and Oakland. We offer a number of employee benefits, including stock options, 401k with matching, substantial paid time off, health coverage, health savings accounts, and commuter benefits.