ECommerce Customer Service
Key Responsibilities:
- Contribute to a positive team environment by exhibiting mutual respect, actively participating in team meetings, sharing knowledge and insights, and assisting colleagues when necessary.
- Document and maintain accurate records of customer interactions, inquiries, feedback, and resolutions in the CRM|ticketing system.
- Listen attentively to customers’ concerns, empathize with their situation, and provide appropriate solutions or assistance to resolve their issues effectively.
- Identify patterns or trends in customer feedback, inquiries, or complaints and provide feedback to relevant teams to improve products, processes, or services.
- They are looking for someone who will belwn with the Team
They use 3 systems.
Shopify
Hubspot
Fishbowl
Not many people know fishbowl, but if they know other 2 it is a plus.
Please send resumes to Monique at [email protected] or call/text at (978) 914-1790.
Job Types: Full-time, Temporary
Pay: $24.50 per hour
Experience:
- E-commerce: 1 year (Required)
- Shopify,Hubspot,Fishbowl: 1 year (Preferred)
Location:
- Westford, MA 01886 (Required)
Ability to Commute:
- Westford, MA 01886 (Required)
Work Location: In person
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