Guest Sales Associate
- We are committed to recognizing your exceptional performance with earnings ranging from $17.50 to $25.00 or more per hour. Our compensation structure includes a $17.50 base pay complemented by commissions and incentives, to ensure that those who achieve their goals consistently often may surpass this range.
- Free Waxing.
- Discounts on all Retail Products.
- Industry Renowned Paid Training.
- Medical, Dental, Vision insurance.
- Company paid Short Term Disability and Life Insurance
- 401K and Employer Match.
- Vacation and Sick Time start accruing from day one of employment.
- Paid Parental Leave.
- Free Uniforms at Hire.
- Career Growth Opportunities.
- Employee Assistance Program.
- Commuter Benefits.
- Anniversary Awards.
- Being part of a Successful Team and Positive Company Culture.
- You could earn a bonus for each positive Google review, thanks to our partnership with Edge; a tool that turns guest feedback into additional incentives.
- Strong attention to detail
- Ability to communicate with guests to discuss their needs and preferences
- Ability to work flexible days and hours, including weekends
- A positive, friendly, and personable demeanor
- Ability to receive and provide feedback
- An ability to work independently with limited supervision
- Ability to work in a fun, fast-paced environment
- Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
- A strong desire to work with others and engage new associates with energy and enthusiasm for EWCG
- Develop a thorough understanding of European Wax Center services and products
- Arrive to work timely following the appropriate dress code, including wearing of the required name tag
- Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
- Confirm each guest service(s) and offer recommended/related add on service(s)
- Administer check-ins and check-outs, processing payments, refunds and reservation requests
- Inform the guest of the prebooking benefits and how to utilize the app to reschedule
- Educate guests on benefits and savings of Wax Passes
- Organize the reservation book based on guest requests and associate availability
- Perform opening and closing procedures for the center
- Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
- Other duties as assigned
- High school diploma or GED
- 2+ years customer service experience or sales experience is preferred.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Patience and good listening skills.
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