AR Collection Specialist
:
The AR Collections Specialist will be in charge of maintaining a multimillion-dollar aging portfolio of 500-700 existing customers. This position will report to the Accounts Receivable Manager and will play a critical role in supporting the daily operations of the AR department.
Responsibilities:
- Managing 500-700 assigned accounts, low to high dollars.
- Maintain high volume of daily collection calls and e-mail communications with customer base.
- Arranging for debt repayment or establishing repayment schedules based on customer's financial situations.
- Constantly following up with customers to ensure a quick and easy repayment process.
- Reconcile unapplied customer payments
- Maintain and resolve customer balances on credit hold
- Report on aged balances to management monthly.
- Resolving unpaid balances, advising customer of necessary action steps and useful strategies for repayment.
- Maintaining an updated financial status report for assigned accounts.
- Reviewing the terms of sales, service and/or credit contracts with customers.
- Performing various administrative functions for assigned accounts, such as recording address changes, sorting, filing and answering correspondence.
- Locating and monitoring overdue accounts, using aging report and an automated system.
Requirements and Skills:
- MUST HAVE: 3-5 years' experience making high volume collection calls, in a fast-paced environment.
- Experience managing an abundant aging report of at least 500 accounts.
- Great energy and can-do attitude.
- Creative problem solver with great customer service skills.
- Strong proficiency in Microsoft Excel, & Word.
- Proficiency in MS Dynamics 365 or a comparable ERP system.
- Possess a high sense of urgency and be detail oriented.
- In lieu of a bachelor's degree, a minimum of 2 years of equivalent work experience required.
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