Student Services Specialist I - Registrar Support - Clerk Series

Company Description:

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at Clery Report.

Job Description:

Title: Student Services Specialist I - Registrar Support

Unit: AFSCME - Clerk V

Department: RCC Connect

Reports To: Registrar and Assistant Director of RCC Connect

Date: May 2026

Job Description

The Student Services Specialist I - Registrar Support is a key member of RCC Connect, providing front-line support to students, faculty, and staff on matters related to registration, academic records, and general enrollment services. This role requires excellent customer service skills, attention to detail, and a thorough understanding of Registrar processes. The position is cross-functional, and offers opportunities for cross-training and collaboration with other student service departments to ensure a seamless student experience.

Roxbury Community College recently opened "RCC Connect," our new one-stop student support center, located on the 1st floor of Building 3. This job will initially focus on learning the components essential to supporting the Registrar's Office and will transition into a model where staff is cross-trained in all areas.

Essential Job Functions

• Serve as the first point of contact for registration and student record inquiries within the Solutions Center
• Assist students with enrollment processes, including registration, add/drop, and withdrawal.
• Provide accurate information regarding academic policies, registration deadlines, and procedural requirements
• Guide students in accessing and navigating student systems and portals for schedule viewing, transcript assistance, and other services
• Assist students with completing Registrar forms
• Assist with Registrar emails, phone calls, faxes, and voicemails, as needed
• Understanding of confidentiality for FERPA or other regulations and enforcement procedures
• Print College transcripts, and guide students and alumni with making transcript requests, with the National Student Clearinghouse
• Assist with student verification
• Respond to diploma requests
• Collaborate with other departments (Financial Aid, Advising, Admissions, etc.) to resolve student concerns holistically, and in accordance with FERPA guidelines
• Provide general clerical support, such as data entry, filing, and document imaging, as required.
• Assist with special projects, peak-period support, and other duties as assigned
• Assist with College events, including the annual commencement, registration etc.
• General office duties such as but not limited to copying, filing, mailing, email and other duties as assigned woth the classification specifications of the Clerk Series

Requirements:

Minimum Qualifications

• Associates degree preferred.
• Computer skills for utilizing Student Information Systems (Jenzabar preferred)
• Experience in a college or university Office of Registrar - (preferred)
• Knowledge of the admissions, financial aid, and communication components of the enrollment process. (preferred)
• Excellent attention to detail, strong decision-making capability, high level of professionalism, and the ability to work independently and within teams
• Experience working with diverse populations
• Ability to communicate effectively
• Ability to deal tactfully with others
• Ability to exercise discretion in handling confidential information

Additional Information

Hours: 37.5 hours per week

• Monday and Thursday, 10:30am-6:30pm
• Tuesday, Wednesday, and Friday 9:00am-5:00pm

The college will not sponsor applicants for work visas.

Additional Information:

Location: Roxbury Community College, 1234 Columbus Ave, Boston, MA 02120

Unit Status: AFSCME - Clerk V

Hours: 37.5 hours per week

Compensation: 2110.33 biweekly or 54,868.58

Expected Start Date: May 2026

Application Deadline: Until filled

Application Instructions:

All applicants must apply online by submitting:

• Cover Letter
• Resume
• (3) Professional References

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.

Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or [email protected].

The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at [email protected].