Cafe Manager

JOB: FOH CAFÉ MANAGER

COMPANY DESCRIPTION :

Greystone is a thriving neighborhood café, bakery, and provisions shop in the South End of Boston. 

We are obsessed with good atmosphere, standout food, exceptional coffee, genuine service, and smart business. As a neighborhood café, we have the opportunity to set the tone for someone’s day, and we don’t take that lightly. 

We pride ourselves on quality products, offering ethically sourced coffee directly from farmers, cooking up delicious baked goods, gourmet sandwiches, soups and hearty salads in-house, and selling small-batch pantry goods made by local masters of their craft. 

We are a team of thoughtful, passionate, hard-working, over-achievers, and would love for you to join us!

ROLE OVERVIEW :

Partnering closely with the GM, Pastry Chef, kitchen team, and the owners, the FOH Café Manager will be responsible for all front of house café operations. They will hire, train, and manage the FOH team to deliver an exceptional and efficient customer experience. The FOH Café Manager is an exceptional people manager with a keen ability to multitask and be three steps ahead operationally. They will care deeply about creating a warm, welcoming, environment, developing a culture that sets a high standard of service, and fostering a work environment in which employees strive to be their best every day. The FOH Café Manager will be visible on the floor and develop relationships with customers, vendors, and staff alike, while also being responsible for some administrative duties related to ordering and inventory management. They will have an unwavering passion for food, coffee, and customer service. 

We are looking for someone who embodies the ethos of Greystone, and who is excited to lead our FOH team!

JOB DESCRIPTION:

• Responsible for daily FOH café operations and service
  • Hire, train, manage, and develop FOH employees; source, interview, and provide thorough, hands-on training for new employees
  • Schedule and supervise shifts, fill-in where needed
  • Ensure FOH is operating smoothly, efficiently, and accurately; responsible for making sure Greystone standards of service, cleanliness, customer service, and attitude are being met by FOH employees
  • Set FOH pars and workplan; manage coffee levels, syrup production, and daily production tasks for FOH team to ensure we are always fully stocked and planning ahead
  • Staff development; appraise staff performance and provide constructive feedback to improve productivity and service, following frameworks we have in place
  • Create, foster, and maintain a positive work environment, reinforcing the specific culture that is Greystone
  • Maintain health code standards, ensure compliance with sanitation and safety regulations
  • Deliver superior service and maximize guest satisfaction
  • Be the “face of the cafe”, liaising with guests and staff
• Business Operations + Management
  • Responsible for distinct business tasks; logging receipts/invoices properly
  • Responsible for managing FOH inventory and supporting ordering from various vendors
  • Manage the execution of catering orders in conjunction with the GM
• Café Oversight and Management
  • Ensure quality control of products, timeliness, and efficiency of service
  • Overall awareness of café operation—keeping an eye toward stock levels, noticing customers who have been waiting too long, crisis prevention
  • Fill-in where needed, including in kitchen on occasion
• Other projects, as assigned

QUALIFICATIONS + REQUIREMENTS: 

• Minimum one year experience as a manager in a similar environment
• High attention to detail, organized, and clear communication skills
• Ability to build rapport with team and customers alike, fostering a positive, upbeat culture
• Strong leadership skills + self-motivated
• Able to manage and maintain a fast-paced work environment, acting as a team-player and staying calm under pressure
• “Owner’ mindset
• Maintain the café’s brand and image through hard work, service, and sincere hospitality
• Flexible + weekend availability with “on-call” time required
• This position is a 45-50 hour/week position

COMPENSATION:

This is a full-time position, with compensation commensurate with experience and benefits.

If interested, please reach out to [email protected]