Technical support specialist

JOB SUMMARY

Technical Support Specialist

6+ month contract

Onsite 5 days a week in Andover, MA

The Technical Support Specialist is responsible for providing direct technology support to students, faculty, administrators and staff, implementing and maintaining a wide range of technology resources. The successful candidate must have strong interpersonal skills, a demonstrated ability to self-prioritize and work independently, and a desire to work within a close, intentionally diverse community of learners of all ages. The Technical Support Specialist reports to the Help Desk Manager.

Duties & Responsibilities:

The following list of duties is to serve as a guideline, not a limitation to the scope of the responsibilities of the Technical Support Specialist position. The individual may be called upon to serve the school community in other ways.

• Provide technical support to all students and staff
• Manage inventory, maintenance logs, and support tickets
• Consult with End Users on software and hardware needs
• Configure and deploy new computer equipment, peripherals and software
• Maintain and upgrade the computer asset inventory
• Coordinate and assist with the removal and recycling of outgoing equipment
• Complete assigned projects
• Manage network access / client security (anti-virus / malware)
• Troubleshoot software and hardware necessary for school operation (printers, phones, etc.)
• Provide support for office productivity software
• Work as part of a team to investigate new / emerging technologies and develop best practices and instructions for their use
• Other duties as assigned

  Qualifications:

• Three to Five years related experience in a technical environment preferred
• Strong written and verbal communication skills, especially in communicating with non-technical audiences
• Demonstrated attention to detail, confidentiality, and organization
• Demonstrated ability to take initiative, think creatively, and solve problems
• Willingness to learn new skills and technologies independently
• Some schedule flexibility (occasional evening and weekend school-community events)

  Required Skills:

• Windows 11, Mac OS, and IOS client support
• Basic knowledge of Windows or Mac Server a plus
• Basic knowledge of Google G-Suite for managing Chromebooks
• Basic Knowledge of JAMF a plus
• Working knowledge of BitLocker, Microsoft Defender and Intune
• Imaging and OS configuration
• Configuration and troubleshooting of peripheral hardware (printers, projectors, etc.)
• Office productivity software- Including O365 and Microsoft Teams
• Excellent customer service skills, pleasant and outgoing personality essential.
• Ability to remain composed during difficult service type situations.

  Physical Ability Standards:

• Ability to lift 30 – 50 pounds.
• Ability to lift and carry large amounts of computer equipment for large installations.
• Ability to ascend/descend stairs and navigate hallways with computer equipment.

Please reach out to Ian Ostberg with an updated resume at [email protected]

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