Membership Director - Member Service

South Shore YMCA
Quincy, MA
The Director of Membership Sales & Engagement plays a key role in driving the growth and success of our Association by creating and implementing strategies that boost membership sales and engagement in line with our strategic goals. This dynamic role involves conducting market analysis, managing corporate accounts, leading daily sales operations, and overseeing a passionate Member Engagement team. The director will help build meaningful relationships with our members and support the sales team in their efforts, ultimately contributing to the continued success and profitability of the South Shore YMCA Association. We are excited to welcome a leader who is eager to make a lasting impact!

Core Expectations

  • Sales Analysis, Strategies and Management
    • Analyze market trends and data to develop and implement sales strategies that meet membership goals and objectives. Drive growth through the creation and effective implementation of sales strategies and closing techniques. Develops and manages corporate account relationships and strategies. Establishes sales goals and guides the direction for the sales team. Partners with the Membership Service team to drive service and identify cross selling opportunities.
  • Staff Engagement & Development
    • Hires, trains, develop and coach a sales management team to meet the Association’s goals and objectives. Works with Training and Development to identify and implement training needs which enhances sales skills.
  • Membership Engagement & Development
    • Building relationships with and among families and members, responding to inquiries and problem solves. Creates a supportive community-oriented environment that attracts and retains new families, fostering deeper connections with the YMCA's cause.
  • Budget & Financial Management
    • Develops & Manages to the sales budget
  • Facility Management
    • Collaborate with branch staff to provide program facilities for members that are safe, clean, adequately equipped, well maintained, and attractive.
  • Volunteer Development
    • Supports volunteer initiatives
  • Financial Development
    • Assists in YMCA fund raising activities/events
  • Community Involvement & Support
    • Engages and builds collaborative relationships with community organizations.
YMCA COMPETENCIES - TEAM LEADER

Mission and Community Oriented – Reinforces YMCA values within the organization and community and develops strategies to ensure staff and volunteers reflect it. Implement effective systems to develop volunteers at program, fundraising and policy leadership levels.

People Oriented – Builds partnerships and collaborations; communicates for influence to attain buy-in and support for goals. Provide tools and resources for the development of others.

Results Oriented – Assigns clear accountability, ensures execution of plans, secures resources and support for philanthropic endeavors, integrates multiple thinking processes to make decisions and institutes sound accounting procedures and financial controls. Involve members and community in the development of programs and activities.

Personal Development – Anticipates challenges that can delay personal growth, fosters a learning environment embracing diverse abilities and approaches, and creates a sense of urgency and positive tension to support change.

Benefits

  • Retirement Plan Available, 12% contribution after vested
  • Medical, dental, and vision insurance
  • FREE YMCA Family Membership
  • College Tuition Reimbursement
  • Childcare and Camp Discount, along with other YMCA program discounts

Qualifications

  • Bachelor's degree or equivalent experience.
  • Preferred two (2) years of sales experience with a proven track record of initiative, creativity and motivation to surpass performance goals. Highly encouraged with sales leadership experience, including supervision of Full-Time and Part-Time Staff, but not required.
  • Strong sales operations and sales process management experience. Ability to train onsite.
  • Strong interpersonal skills with the ability to build rapport and credibility.
  • Excellent presentation, writing and negotiation skills.
  • Entrepreneurial spirit with the ability to work in a highly flexible, rapidly changing and fast-paced work environment with a diverse group of individuals.

PHYSICAL DEMANDS

Ability to travel locally.
Posted 2026-02-28

Recommended Jobs

Operations Manager

Snow & Sons Landscaping
Greenfield, MA

Are you ready to grow your career with a company that values their team, produces quality work, and prioritizes customer satisfaction? Snow & Sons Landscaping is seeking a motivated and personable O…

View Details
Posted 2026-02-16

Medical Director -Geriatric Medicine

77 consultants
West Springfield, MA

**Job Description:** The role involves conducting comprehensive medical histories and physical examinations for new participants, along with event-based and periodic reassessments.  The physician …

View Details
Posted 2025-12-03

Travel Registered Nurse Clinic Job

Boston, MA

Job Overview TLC Nursing Associates, Inc. is seeking a skilled Clinic Registered Nurse (RN) to provide high-quality patient care in outpatient and ambulatory settings. This role is ideal for RNs …

View Details
Posted 2026-02-10

Front Desk Administrative Assistant

Mental Health Association - Western MA
Chicopee, MA

About MHA MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including …

View Details
Posted 2026-02-03

Air Cargo Warehouse Ramp Agent - BOS 62

Worldwide Flight Services
Boston, MA

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 cou…

View Details
Posted 2026-02-21

Electrical Engineer

Boston, MA

Substation Electrical Engineer We seek a Substation Electrical Engineer for our client on a direct or contract hire basis. will support the development of critical infrastructure and gain deep …

View Details
Posted 2026-02-11

Oracle Cloud Security Engineer

Bright Vision Technologies
Boston, MA

Oracle Cloud Security Engineer Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize t…

View Details
Posted 2026-02-09

Assistant Director at Northeastern University Hillel Boston, Massachusetts, United States

Boston, MA

Assistant Director Northeastern University Hillel Role Overview Join Northeastern Hillel as the Assistant Director and provide meaningful leadership that shapes Jewish life for this generati…

View Details
Posted 2026-02-10

Senior Project Manager

Boston, MA

Kforce had a client in need of a Senior Project Manager in Boston, MA. Responsibilities: * Partner with business and IT leadership to define and document business cases for technical initiatives * De…

View Details
Posted 2026-02-17

Landscape Foreman

Revive Homes/RD Landscape & Design
Littleton, MA

We are a growing Landscape Maintenance company covering Middlesex County. We are currently seeking dedicated and dependable landscape Formans to work safely in the field with crew members. As a lands…

View Details
Posted 2026-02-22