Chestnut Hill Assistant Studio Manager of Operations

Job Description

Job Description

Position: Assistant Studio Manager of Operations

Join the Glowbar Team:

Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started.

About the Role:

The Assistant Studio Operations Manager is the backbone of the studio, ensuring seamless operations and strict accountability across all areas of the business. They manage multiple platforms to stay organized and efficient, with a core focus on scheduling staff to meet business needs, conducting weekly inventory counts, processing monthly purchase orders, and maintaining rigorous oversight of retail and dry goods. In this role, the Assistant Operations Manager spends time at the front desk, engaging with clients and modeling service excellence. They also conduct bi-weekly touchbases with direct reports, reviewing scorecards, attendance, and overall performance. By managing key operational responsibilities, the Assistant Operations Manager allows the Studio Manager to dedicate their time to leading client experience and field marketing efforts. They ensure the studio runs smoothly behind the scenes, so the Studio Manager can focus on driving growth and hospitality at the front of the business. This role requires someone who thrives on structure, precision, and follow-through. Individuals who are not detail-oriented, task-driven, and committed to accountability will not succeed in this position.

A Peek Into Your Day:

• Work every Tuesday AM shift to conduct a weekly cycle count
• Create the schedule quarterly but manage request offs and unassigned shifts to protect the business
• Daily schedule audit for optimization
  • Work at the front desk for a minimum of two (2) full shift a week
• Manage email, phones, text
• Sell memberships
• Clean the studio
• Laundry and towel mgmt
• Monthly in-studio facilities (ops) audit
• Manage facilities tickets in platform
• Be a systems expert
• Develop yourself to be the future studio manager

How We Measure Success

• Gross Margin achievement (or COGS % to Revenue)
• Studio Revenue
• Membership Conversion

If all this sounds great, these are things that are required to join:

Who We’re Looking For:

• 1+ years of leadership or supervisory experience in hospitality (restaurant, retail, hotel, salon/spa, or similar) with a proven track record of delivering superior customer service.
• Passion for hospitality and people leadership, with the ability to inspire and motivate a team.
• Experience with inventory management, scheduling, and administrative tasks to support smooth studio operations.
• Strong customer experience focus, ensuring every client interaction reflects Glowbar’s standards.
• Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts.
• Forward-thinking problem solver who leads with empathy and professionalism.
• Enthusiasm for beauty, skincare, and continuous growth in a fast-paced, service-driven environment.

Bonus Glow if you bring:

• Knowledge of salon/spa operations, standards, and compliance procedures is a plus.

Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role:

• Frequent standing, walking, and movement throughout the entire shift
• Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies
• Climbing up and down stairs during shift operations
• Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)
• Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas
• Performing operational tasks such as restocking, organizing supplies, and light cleaning
• Required to work weekends, evenings and holiday to support our client demand

• Bonus eligible
• Medical, dental & vision insurance (FT Only- mostly covered by Glowbar)
• Disability, accident, critical illness & life insurance
• Employee Assistance Program (EAP) for mental wellness
• Paid Time Off (FT Only), Sick Leave, and Holidays
• Reliable schedules that respect your time
• Annual Glowbar Membership + 2 guest passes
• Employee discounts on skincare products + Friends and family discounts
• Commuter benefits
• Referral bonuses for bringing new glow-getters to the team
• Discounts on lifestyle brands, restaurants, theme parks, and more

Because when you feel supported, your GLOW is unstoppable.