Trainer
Job Responsibilities:
- Create training materials and resources to support user learning
- Update existing business process documentation to reflect changes for new ERP System
- Conduct training sessions for individuals and groups, both in-person and online, on new ERP system
- Provide ongoing support to users, answer questions, and offer follow-up training or refresher courses
- Work with cross-functional teams to assess progress and effectiveness of the training approach and recommend changes for an improved training experience
- Access and evaluate learner progress
- Provide ad-hoc training and support as needed
Skills:
- Experience with ERP system, such as SAP or Oracle, preferred, not required.
- Experience with SAP Enable Now / WalkMe experience a plus.
- Knowledge and/or experience related to water industry preferred, not required.
- Training delivery methods, such as webinars, one-on-one coaching, and classroom instruction
- Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint).
Education/Experience:
- Bachelor’s degree in HR, Training, or Education preferred with 3 years of applicable work experience
- Experience with ERP system, such as SAP or Oracle, preferred, not required
- Experience with SAP Enable Now / WalkMe experience a plus
- Knowledge and/or experience related to water industry preferred, not required
- Excellent interpersonal and verbal/written communication skills
- Ability to provide effective feedback and assess user progress
- Familiarity with different training delivery methods, such as webinars, one-on-one coaching, and classroom instruction
- Able to execute tasks with high levels of autonomy in an unstructured environment
- Agile mindset requiring flexibility and open-mindedness and willingness to adjust to changing project direction
- Strong understanding of general business concepts/processes
- Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint)
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