Customer Service Representative POST NUMBER: 465805
We've partnered with our client to help find a Customer Service Representative to join its team. This position is onsite in Boston, MA.
Responsibilities
Fulfill customer orders including searches, document retrieval, preparation, filings, and recordings
Coordinate with customers, vendors, and agencies to resolve issues and meet deadlines
Explain services, processes, and jurisdictional requirements clearly and accurately
Make timely decisions to meet client expectations
Identify opportunities to improve efficiency, service quality, and customer satisfaction
Assist with training on products, requirements, and internal systems
Qualifications
Associate’s degree or 1 year of customer service experience in a fast-paced environment
Experience with UCC, mortgage, lending, or commercial banking preferred
Proficiency in Microsoft Word, Excel, and Outlook; strong data entry skills
Strong written and verbal communication skills
Ability to multitask, prioritize, and problem-solve effectively
Strong organizational and time management skills
Willingness to work overtime as needed
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