Operations Specialist

Overview

Join to apply for the Operations Specialist, Sponsor Support role at Manulife .
Apply below after reading through all the details and supporting information regarding this job opportunity.

As an Operations Specialist , you will be part of the US John Hancock Retirement segment of the business in the Sponsor Support department. You will be responsible for complex data processing tasks such as collecting, scrubbing, and uploading participant level account data with efficiency and accuracy to meet the service levels set by management. You will communicate with plan sponsors and internal stakeholders via our Parts+ recordkeeping system, read and comprehend retirement plan provisions from plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Contributions.

Responsibilities

• Understanding of customized plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Annual Employer contributions requirements.
• Calculating complex employer matching contributions such as Annual Match, Lookback Match, and Profit-Sharing contributions utilizing pro rata, integrated and straight allocation methods.
• Analyze and reconcile all reporting related to non-discrimination testing & submit to the Compliance & Government Reporting team.
• Work with Compliance & Government Reporting team for any issues that may come up during their testing run.
• Perform other job-related duties and special projects as assigned.

Qualifications

• A minimum of 3-5 years of experience in a financial services operations environment, with a proven track record of success.
• At least 1 year of experience in Defined Contribution plan administration, with a preference for candidates who have worked with Third Party Administrators.
• Strong ability to read, interpret, and apply 401(k) Retirement Plan Documents is essential.
• Advanced data analysis and technology proficiency, with a keen ability to leverage these skills to enhance operational efficiency.
• Exceptional organizational and prioritization skills, capable of managing multiple tasks and issues concurrently in a fast-paced environment.
• Proven analytical and problem-solving abilities within the financial services industry, with a focus on delivering innovative solutions.
• Outstanding written and verbal communication skills, with an ability to convey complex information clearly and effectively to diverse audiences.
• Excellent time management skills, with a strong commitment to meeting deadlines and adhering to project timelines.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story page.

Manulife is an Equal Opportunity Employer

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary and Location

Referenced Salary Location: CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement: Hybrid

Salary range: USD 60,375.00 - 100,625.00. If applying outside primary location, contact [email protected] for the range for your location. Actual salary varies with market, knowledge, skills, and education. Employees may participate in incentive programs.

#J-18808-Ljbffr