Technical Support - Mid-Level

Job Description

Job Description

Job Title: Technical Support - Mid-Level

Alternate/Related Job Titles:

• End User Services Technical Specialist

• IT Support Analyst – Executive Support

• Deskside Support Technician

Location:
Framingham, MA

Onsite Flexibility:
Onsite

Job Details

• Position Type: Right to Hire (Contract-to-Hire)

• Contract Duration: 5 months, 28 days

• Start: As Soon As Possible

• Pay Rate: $30–40/hr

Job Summary

This role delivers high-touch technical support within a global Infrastructure & Operations (I&O) organization that spans the U.S., Canada, Europe, and Australia. The Technical Support professional ensures seamless assistance for senior leadership, manages executive devices, and supports the mobile and telecom ecosystem while collaborating across global teams to maintain operational excellence.

Key Responsibilities

Executive IT Support & Tech Bar Engagement

• Provide direct support for SVPs and executive stakeholders across Windows , Mac, and iPhone platforms, including all peripherals.

• Deliver personalized and confidential technical assistance with professionalism.

• Participate as an active member of the Tech Bar team, offering walk-up support and ensuring exceptional service quality across all user levels.

Mobile / TEM Operational Support

• Act as a liaison between End Users, EUS Engineering, mobile carriers, and Telecom Expense Management teams.

• Support mobile device lifecycle, provisioning, and issue resolution.

• Maintain performance and reliability across the entire mobile ecosystem.

ServiceNow Incident/Request Escalations

• Manage escalated incidents and requests across Home Office, DC/FC/PC Sites, and Buying Office Locations.

• Ensure timely communication and resolution of high-impact issues.

Incident & Problem Management

• Own escalated incidents and problems to reduce business disruption.

• Perform root cause analysis and implement long-term preventive solutions .

• Collaborate with cross-functional teams to solve complex technical challenges.

Global Collaboration & Project Support

• Partner with Global EUS Engineering and Deskside teams on initiatives supporting enterprise operations.

• Assist in planning and executing IT rollouts, updates, and enhancements.

Service Desk Transition & Enablement

• Ensure Global Service Desk teams receive proper materials, documentation, and transition support for new deployments.

• Provide training and resources for seamless adoption of IT changes.

Device Hardware Governance

• Collaborate with EUS Engineering teams and vendors to define and validate hardware specifications.

• Ensure global device standards align with business requirements.

Required Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred

• 5–10 years of experience in IT operations or executive-level support

• Proven experience supporting Windows, Mac, and mobile platforms

• Strong troubleshooting and problem-solving abilities

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively across global teams

Nice-to-Have Experience

• Experience with ServiceNow

• Experience with mobile/TEM ecosystems

Required Skills

• Executive-level technical support

• Windows, Mac, and iPhone device support

• Troubleshooting and root cause analysis

Preferred Skills

• ServiceNow navigation and ticket management

• Mobile device lifecycle administration

• Cross-functional technical collaboration

Additional Skills

• Peripherals support

• Telecom ecosystem support

• Walk-up/Tech Bar support

• Documentation and training for IT rollouts

• Hardware standards governance

• Global collaboration

About the Client

Off-Price Apparel and Home Retailer. A Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores in nine countries and four e-commerce sites, the company offers a wide variety of products at exceptional value. They are committed to fostering an inclusive workplace and being a responsible corporate citizen.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the U.S. and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 25-28329

Hashtags: #gttic #gttjobs

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link:

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015