Primary Care - Receptionist / Patient Healthcare Navigator (Permanent)
- Job Title: Patient Health Care Navigator
- Location: Boston
- Hours of work: PartTime, 28.5hrs
- Salary: £23809.50 FTE 37.5 We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times. You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team. Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
- Caring – Respect and compassion in everything we do
- Inclusive – Empowering diverse voices and teamwork
- Evolving – Driving continuous improvement and innovation
- Ambitious – Striving for high standards and real impact
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
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