Veterinary Customer Service Representative

Are you a highly motivated individual with a passion for delivering exemplary client service? Bulger Veterinary Hospital in Lawrence, MA, is currently seeking a full-time Client Care Specialist to join our dedicated team.

Compensation:

• $18 - $22 pending experience & skillset

Schedule:

• Four 9-hour DAY shifts including one weekend shift per week
• Anticipating Sunday 7a-4p, Monday, Tuesday, Friday 8a-5p

Full-Time Benefits:

• Uniform Allowance
• Paid Time Off
• Medical, Dental, Vision
• 401(k) with employer matching
• Employee Pet Discount
• Short & Long-Term Disability
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Professional Development Assistance
• Employee Referral Program

About Us:
At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, you'll play a crucial role in ensuring that every pet owner's experience is exceptional throughout the emergency process.

About the Role:
As a Client Care Specialist , you will play a vital role in welcoming and assisting our guests according to company standards. In a fast-paced multi-doctor/department practice, you'll handle various tasks, including preparing and reviewing electronic medical records, directing appointments, processing payments, answering phones, and providing empathy during end-of-life decisions. Responsibilities:

• Prepare and review electronic medical records.
• Assist with general information and appointment scheduling.
• Process payments and assist in financial processes.
• Answer phones and provide excellent customer service.
• Fill medications with care and empathy.
• Show understanding and empathy during end-of-life decisions.

Skills and Experience:

• Previous experience in delivering exemplary client service.
• Passion for providing a positive, friendly, and welcoming environment.
• Excellent communication and organizational skills.
• Superior interpersonal skills for positive working relationships.
• Flexibility in schedule, including weekends and occasional holidays.
• Previous experience in veterinary reception, medical secretary, or customer service preferred.
• Fluent English skills (speaking & reading) are required for the role.

Mission: Our mission is to advance the veterinary profession by leading in medicine, education, business, and promoting the human-animal bond. We seek caring, warm, and intelligent individuals who love to serve and excel in their field.

Apply now and be part of a compassionate environment where your skills and passion for animals are valued.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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