Access & Revenue Systems Manager

Job Description Summary

The Manager of Epic Access, Revenue Cycle, and Integration provides strategic and operational leadership for Epic Access, Revenue Cycle, and integration platforms that support patient access, revenue integrity, and interoperability across the organization. This role is accountable for the day-to-day management, stability, optimization, and continuous improvement of Epic and related third-party applications, ensuring alignment with clinical, financial, and operational objectives. The Manager partners closely with revenue cycle, access, clinical, and IT leadership to translate business needs into effective system solutions, drive adoption of best practices, and support enterprise initiatives. This position leads cross-functional teams through system implementations, upgrades, and optimizations; oversees vendor relationships; and contributes to long-term technology planning. Through strong governance, data-driven decision-making, and staff development, the Manager ensures systems are reliable, scalable, and positioned to meet current and future organizational needs.

Job Description

Job Responsibilities:

• Effectively plans, coordinates, and manages multiple competing projects.

• Effectively plans, monitors, and manages daily operational functions of the clinical inpatient IT team.

• Takes personal responsibility for project and operational outcomes while ensuring high-quality customer service.

• Plans and directs staff activities related to configuration, testing, enhancements, security management, reliability, and system integrity.

• Owns issues through resolution, escalating appropriately when necessary.

• Participates in the IS Leadership on-call rotation.

• Remains available to collaborate and engage during unplanned system downtimes and critical incidents.

• Manages and partners with IS Leadership on operating and capital budgets for assigned areas.

• Maintains professional and technical competency in informatics and technology through continuous self-improvement. Follows current trends and is aware of current technologies and practices to improve clinical outcomes.

• Monitors and communicates progress on all projects.

• Escalates appropriately and when necessary.

• Works well under pressure, takes direction, and works individually and within a team.

• Identifies needs, constraints, and priorities of assigned work and organizes time efficiently.

• Produces quality work product that is accurate, complete, and detailed.

• Leads strategic planning sessions with client groups

• Leads successful project implementations by assigning, monitoring, and completing all assigned tasks.

• Researches, plan, and make recommendations to meet or exceed business requirements.

• Provides complete and accurate project updates in a consistent and timely manner for all projects.

• Monitors verify and recommend changes to the operating budget regarding vendor expenditures.

• Negotiates vendor contracts

Job Requirements:

Minimum Education:

Bachelor`s Degree or equivalent combination of post-secondary education and experience in Healthcare, Information Science, or related field

Minimum Work Experience:

• Five years of Experience in the IT healthcare field.

• Five years of IT Experience supporting access and revenue cycle-based applications.

• Two (2) or more years of Experience in a supervisory/lead role

• Experience acting as a clinical or technical liaison

• Preferred - Knowledge of Access & Revenue Cycle Applications, Integration : EHR, HB, PB, Cadence, Prelude, HIM, Integration, Rhapsody, Cleo

Knowledge, Skills and Abilities:

• Demonstrates a collaborative communication style.
• Demonstrates clear and concise oral and written communication.
• Represents IT positively to other parts of the organization.
• Is open to new ideas.
• Assists, mentors, and counsels team members appropriately.
• Demonstrates practical listening skills.
• Facilitates communication between clinical leadership and staff to troubleshoot system issues and problems.
• Works effectively with all other clinical and non-clinical staff ensuring results achieve desired outcomes.
• Maintains composure under pressure.