Concierge - Overnight

Marriott International
Boston, MA
POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS


Education: High school diploma or G.E.D. equivalent.


Related Work Experience: No related work experience.


Supervisory Experience: No supervisory experience.


License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.


Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 2025-12-23

Recommended Jobs

Medical Accounting Specialist

Entyre Inc
Boston, MA

Who We Are At Entyre Care, our mission is to support caregivers by offering families both emotional and financial support throughout their caregiving journey. We ensure our caregivers have access to…

View Details
Posted 2025-12-12

RN $60/hr LPN $55/hr: Immediate Start!

Delta-T Group Inc.
Carver, MA

Location: Carver, MA 02330 Date Posted: 12/30/2025 Category: Residential Education: With over 35 years in business, the Delta-T Group has a reputation for referring highly qualified profes…

View Details
Posted 2025-12-30

Endo Nurse Manager - Framingham, MA

Gastro Health
Framingham, MA

Help launch something extraordinary — a brand-new, state-of-the-art endoscopy center in Framingham!   Gastro Health is expanding GI care in Framingham, MA — and we're seeking an experienced Endo N…

View Details
Posted 2026-01-01

Senior Software Engineer, Applications

Berkshire Grey
Bedford, MA

Minimum Qualifications: ~ Bachelor's degree in Computer Science, Robotics, or a related field. ~3+ years of experience in software development with a strong technical background. ~ Proficient…

View Details
Posted 2025-11-25

RN - Labor and Delivery (Cambridge)

Cambridge Health Alliance
Cambridge, MA

Location:  CHA Cambridge Hospital  Work Days: 12 hr shifts, rotating holidays Category:  Registered Nurse Department:  Labor and Delivery  Job Type: Per Diem On Call Work Shif…

View Details
Posted 2026-01-01

General Manager

Fusion Optix
Woburn, MA

General Manager – Xico Lighting Woburn, MA – Full Time A 3LED Group Company Own the Growth. Build the Team. Lead the Transformation. Xico Lighting is the specification-grade architectural…

View Details
Posted 2025-11-24

Diesel Technician

NFI Industries
Worcester, MA

Ready to keep a commercial fleet running at its best? If you love solving complex mechanical and electrical puzzles and want consistent hours with room to grow, this role is for you. What you wi…

View Details
Posted 2025-12-29

Marketing Execution Senior Manager

SAP
Burlington, MA

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and w…

View Details
Posted 2026-01-09

Research Accounting Systems Strategist

Dana-Farber Cancer Institute
Brookline, MA

Overview Reporting to the Director of Finance Systems Transformation, the Research Accounting Systems Strategist provides tactical and strategic systems design and support to the Research and Re…

View Details
Posted 2026-01-02

Financial Analyst, Commercial Ventures

Origin Staffing
Boston, MA

Overview We are recruiting for a Financial Analyst (FP&A) position with a fast-growing, multi-brand restaurant investment and operating platform in the Northeast. This role will support FP&A for one…

View Details
Posted 2025-12-24