Program Advocate, Relief

Job Description

Job Description

Summary: Oversee shelter operations during working hours while maintaining a safe and secure environment.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Be alert to shelter surroundings and be responsive to any issues that arise during your shift.
• Maintain the safety of clients.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Check with other staff and read/maintain log for pertinent information regarding: shelter guests.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws
• and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies
• & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Minimum 2 years sobriety
• CPR and First Aid Certified
• Demonstrated sensitivity of the low income
• Ability to respond in crisis situations
• Knowledge of Substance Abuse and Mental Illness preferred
• Basic Computer skills to maintain trainings as assigned

Organizational Relationship: Directly reports to Program Manager.

Physical Requirements: Ability to ascend and descend stairs. Able to lift 30 pounds

Working Conditions: As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.