Sales Supervisor

About the Company

Founded in 1997 by Thierry Gillier, Zadig&Voltaire has redefined the very essence of luxury for a new generation. It is an exciting, highly successful French brand offering luxury fashion for women, men, and kids. Indifferent to the norms, dictates, and codes of traditional luxury, the House has revealed over time its passion for freedom, an aspiration that fuels its creativity and perpetuates its audacity. Influenced by musical worlds, steeped in contemporary art, and distinctly Parisian, the brand has made duality its signature. The spirit of the brand is eternally youthful, encouraging its community to cherish uniqueness. Zadig&Voltaire emphasize the importance of expressing yourself, loving yourself, and cultivating an independent mind, to be free, again and again! Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills in all the countries where the brand is present. Just like its founder, Zadig&Voltaire is an artistic company where employees are encouraged to be entrepreneurial and agile in a context of strong growth. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe. As an evolving global brand, Zadig & Voltaire is seeking talented individuals to join its team.

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Position Overview

As a Sales Supervisor at Zadig & Voltaire Copley boutique, you play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assistant General Manager (AGM) in achieving sales goals and operational standards. In their absence, you serve as the store lead, ensuring seamless execution of daily tasks, exceptional customer service, and team development.

Key Responsibilities

• Lead your team to meet and exceed store sales targets as directed by the GM/AGM

• Maintain a strong floor presence to maximize selling opportunities

• Ensure a consistent positive and rewarding client experience

• Deliver personalized customer service in line with brand values and standards

• Support key business initiatives and product launches

• Drive clientele development through customer data collection and relationship-building

• Leverage marketing tools to engage clients and boost sales

• Utilize CRM technology to enhance client journey and experience

• Stay informed and passionate about the luxury fashion industry and market trends

• Ensure the store is clean, organized, and welcoming to customers

• Maintain visual standards and ensure compliance with all company policies

Note: This list of responsibilities is not exhaustive. Additional duties may be assigned as needed to support business operations and team success.

Requirements

Sales & Service

• Proven success in customer/clientele sales and meeting performance goals

• Commitment to delivering exceptional customer service and exceeding expectations

Leadership & Operations

• Experience in team management, training, and performance techniques

• Ability to manage priorities, multitask, and maintain attention to detail

• Strong verbal and written communication and interpersonal skills

Technical Skills

• Familiarity with retail POS systems, (Y2) Microsoft Office, and Google Docs

• Comfortable using technology to support sales and enhance customer service

Personal Attributes

• Passion for the contemporary / luxury fashion

• Positive, proactive, and collaborative mindset

• Flexible, responsible, and self-motivated

Education & Experience

• High School Diploma required; Associate or Bachelor’s degree preferred

• Minimum 1 year of experience as a Sales Supervisor

Equal Opportunity Statement

Zadig & Voltaire is an Equal Employment Opportunity employer. The Human Resources Department will review your application and resume. If you meet the requirements for the position, we will contact you directly.