Seasonal Front Office Agent
•Verify guest identification and reservation details accurately.
•Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
•Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions,and promotions.
•Process forms of payment and accurately handle cash and billing transactions.
•Maintain accurate guest records and prepare daily reports as required.
•Provide guest services, including answering questions about the property and local area.
•Address and resolve guest complaints or issues promptly by coordinating with other departments.
•Upsell additional hotel services and amenities to enhance the guest experience.
•Ensure the front desk area remains organized and presentable at all times.
•Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient workingenvironment.
•Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
•Assist in other front office tasks as needed. Qualifications
•High school diploma or equivalent
•At least 1 year prior experience in a hotel front desk, customer service, or related field.
•Strong verbal and written communication skills with a friendly and professional demeanor.
•Proficiency in using computer systems and hotel management software.
•Ability to multitask, work under pressure, and adapt to a fast-paced environment.
•Open availability to work flexible hours including evenings, weekends, and holidays.
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