Learning & Development Lead

At Pega, our vision is to change how the world builds software, and while our technology defines what we do, our culture drives how we do it. As part of the Talent & L&D teams, you'll help build a resilient, adaptable organization equipped with future-ready skills. We create a world‑class environment where people thrive, broaden the talent pipeline, and foster a culture of continuous learning. Our team is curious, collaborative, and innovative‑committed to ensuring every individual feels valued, respected, and connected to Pega.

Picture Yourself at Pega:

The Learning & Development Lead will be responsible for assessing L&D needs and designing, developing, and executing comprehensive learning and development initiatives that align with our organizational goals. This role requires someone who can translate business needs into impactful learning initiatives and execute to enhance employee performance and drive organizational success.

What You'll Do at Pega:

• Partner with leaders, business partners, other COEs, and enablement teams across the business to comprehensively understand L&D needs
• Design, implement, and evaluate L&D programs to build and enhance the leadership, management, communication and team/interpersonal skills and knowledge of employees at all levels
• Utilize various instructional design methods, including e‑learning, workshops, and blended learning approaches, to build and deliver solutions that best meet the organization's development needs
• Deliver and facilitate learning through a variety of methods, including in‑person, virtual and e‑Learning platforms
• Develop and implement feedback tools and a comprehensive set of metrics to evaluate the impact of learning on employee and organizational performance
• Use the data to identify trends and make informed decisions about current and future investments
• Identify, evaluate, select and manage external partners to provide learning programs and services
• Stay abreast of latest innovations and infuse external best practices to leverage technologies such as Artificial Intelligence (AI)
• Develop a robust communication strategy by clearly articulating outcomes & impact

Who You Are:

• Reporting to the Senior Director, Learning & Development, you are a member of the team charged with building, implementing, and measuring programs that strengthen learning for all Pega employees
• You are a seasoned professional who can execute the learning and development in a practical, tangible, and timely manner
• You have worked across different cultures in a global environment. You have a passion for execution, enjoy creative solutions, and don't shy away from a challenge

What You've Accomplished:

• 7+ years of relevant experience with a Bachelor's degree in HR/L&D or equivalent
• Proven track record of developing and delivering leadership, management, communication, and team/interpersonal development for a global company
• Proven ability to work collaboratively in a team setting and build constructive relationships with stakeholders
• Excellent communication and facilitation skills to influence and train at all levels of the organization
• Experienced project and program management with the ability to manage multiple cross‑functional initiatives
• Significant experience in a global environment, preferably in technology companies
• Significant cross‑cultural awareness and adapts inclusive practices
• Ability to work independently and thrive in a fast‑paced environment. Flexible/adaptable to shifting priorities
• Certification in instructional design
• Certification in learning facilitation and delivery
• Experience/Certification in assessments/tools (Predictive Index, Discovery Insights, etc.) preferred
• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Additional Information

Base salary range for this role is 120,500 - 183,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self‑identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.

Race and Ethnicity

• Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
• White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East or North Africa.
• Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands.
• Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
• American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America) and who maintains tribal affiliation or community attachment.
• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.
• I do not wish to disclose - If you choose not to disclose your race/ethnicity, your employer is still required to include such information about you in the EEO‑1 Report by using existing employment records or other permitted means to do so.

Disability Status

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's
• Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Veteran Status

VETERAN stands for individuals required by federal law. Veterans may be classified as: disabled veterans, recently separated veterans, active‑duty wartime or campaign badge veterans, or armed forces service medal veterans. This information is used for compliance purposes.

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AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1‑888‑PEGA‑NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.