Resident Technology Specialist

Train residents one-on-one on how to use their personal and 2Life devices and troubleshoot their devices at a basic level. The Specialist will work in person on 2Life campuses in Brighton, MA and Waltham, MA.

ESSENTIAL JOB FUNCTIONS:

• Assist residents with their personal and 2Life-owned electronic devices such as Chromebooks, laptops, desktops, tablets, smartphones, and Fitbits
• Provide technical support and assistance to residents in:
  • using devices
  • performing various tasks on these devices
  • connecting devices to the internet
  • troubleshooting devices at a basic level
  • configuring new devices
• Document services and resident attendance and requests.
• Maintain standards of resident confidentiality in all work.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Fluent in English; Knowledge of Russian preferred.
• Extensive knowledge of Windows Operating System and MS Office Suite.
• Working knowledge of Google Workspace.
• Knowledge of relevant internet platforms, including Zoom, What’s App, Facebook, YouTube, Google, and email.
• Knowledge of pertinent hardware including, but not limited to, laptops, desktops, tablets,smartphones, and printers.
• Excellent communication skills.
• Must have patience and creativity in working with older adult learners.

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in the community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being, and we engage with the broader community through our Village Center program. We have five campuses in metropolitan Boston and plans for additional housing for older adults soon.