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TechOps IT Specialist I

Clasp
Boston, MA
Location: Boston, MA (Hybrid)-2 days a week in Boston

About Us

Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility.

A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!) and recipient of “43 Start Ups to Bet Your Career On in 2025” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.

What We Need

Clasp is looking for a TechOps Specialist to help build a world-class Information Technology and Help Desk experience as we scale rapidly from 50 to 100+ employees and from 30 to 100 enterprise customers.

This is not a traditional “helpdesk” role. You’ll be the frontline operator for IT, identity, and light security work, partnering closely with Information Security, PeopleOps & engineering leadership. You’ll support day-to-day employee needs while also contributing to foundational projects around automation, access control, cloud tooling, and AI enablement.

This role is ideal for someone early in their career who is hands-on, curious, scrappy, and wants to grow into DevOps, infrastructure, or security engineering over time.

You will be the face of TechOps at Clasp.

What You’ll Do

Day-to-Day IT & Employee Support

  • Serve as first-line technical support for employees, with a strong focus on macOS, SaaS tools, and network troubleshooting
  • Onboard new employees to make sure they are productive with their machines and our internal SaaS tools
  • Provide professional, fast, and empathetic support to both technical and non-technical teammates in Boston as well as our remote employees

Device & Endpoint Management

  • Own the full device lifecycle: procurement, provisioning, inventory tracking, refresh cycles, and offboarding for office media devices and employee laptops
  • Manage MDM using Kandji (now Iru), including policy configuration, compliance enforcement, and troubleshooting
  • Support BYOD environments, including iOS & Android and personal devices, balancing usability with security
  • Coordinate repairs, warranties, and support cases with vendors
  • Identify opportunities to automate or standardize device and endpoint workflows as the company scales.

Identity, Access & Automation

  • Assist with SCIM-based onboarding and offboarding across SaaS tools
  • Provision and deprovision user access across SSO and non-SSO systems
  • Participate in access reviews, audit prep, and remediation with the InfoSec team
  • Maintain documentation for identity workflows, provisioning standards, and exceptions
  • Partner with Information Security to reduce manual access management and improve audit readiness over time.

Office & AV Operations

  • Set up and maintain conference room AV, including Zoom Rooms, TVs, Mac minis, network route & wireless network, and peripherals
  • Prototype new ways of ensuring effective and reliable in-person and remote collaboration so we can improve the fidelity of our conversations during hypergrowth.
  • Ensure conference room AV setups are clean, reliable, and easy to troubleshoot, including thoughtful hardware layout and cabling
  • Own inventory for accessories and shared equipment
  • Troubleshoot networking and AV issues to keep meetings frictionless

Security & Infrastructure Exposure

  • Support emerging security initiatives for our SOC2 and our ongoing security & compliance initiatives, including:
    • Vendor access reviews
    • SaaS security configuration
    • Asset and access audits
  • Develop foundational knowledge of cloud infrastructure in Google Cloud through hands-on support and guided projects
  • Assist with Terraform-based infrastructure and access tooling over time
  • Contribute small scripts or automations (Python, Bash, PowerShell) to improve internal operations

Documentation & Continuous Improvement

  • Create and maintain internal documentation and knowledge base articles
  • Identify repetitive problems and help automate or systematize solutions
  • Proactively surface risks, gaps, and improvement opportunities

What You’ll Need

Required

  • Strong hands-on experience with macOS in a professional environment
  • Comfort using the terminal to troubleshoot, debug, and automate
  • Familiarity with git and collaborative software development and version control concepts
  • Experience supporting SaaS-heavy environments (Google Workspace, Slack, Zoom, etc.)
  • Solid understanding of basic networking concepts (DNS, TCP/IP, VPNs)
  • Strong communication skills and a service-oriented mindset
  • Ability to pick up unfamiliar tools and concepts quickly
  • Demonstrated ability to leverage using AI tools to rapidly acquire new skills, automate your workloads and magnify your impact to an organization

Nice to Have (or Willing to Learn)

  • Experience with Kandji / Iru, Jamf, or other MDM platforms
  • Exposure to SSO, SCIM, OAuth, and identity lifecycle management
  • Basic scripting experience (Python, Bash, PowerShell)
  • Familiarity with Google Cloud or desire to pursue a Google Cloud certification
  • Interest in DevOps, infrastructure engineering, or security engineering
  • Experience supporting hybrid or distributed teams

What We Give In Return

  • Competitive cash and equity compensation
  • Health benefits (health, dental, & vision), 401k
  • Commuter benefits
  • Flexible PTO policy
  • Opportunities to grow and perform in a fast-paced environment alongside a stellar team.

Salary

The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $60,000 to $75,000 annually. In addition to the base salary, we offer an attractive equity component as part of our compensation package, providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent.

Closing

If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!

We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Posted 2026-01-15

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