Field Services Engineer (Boston, MA)
Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the Client imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the Client products, including the biological, computerized and optical features of our products. Essential Duties and Responsibilities
· Installation of Client systems at customers sites
· Training of new users to successfully operate the Client systems & software
· Demonstrating Client systems and applications
· Provide remote and on-site support to Client customers by installing, fine-tuning, and maintaining Client systems and applications.
- The position requires diagnosing and resolving mechanical, hardware, software, and system failures
- You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
- Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions on the globe
- Bachelor’s degree or equivalent in life science, biomed, or a technical field
- Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage.
- Excellent communication (verbal and written) and interpersonal skills.
- Problem solver with good technical aptitude and troubleshooting skills
- Ability to understand computer algorithms and to tune parameters.
- Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users
- Handle stress effectively
- Willingness to work outside of normal working hours and in rare cases on weekends
- Valid Passport
- Valid driver license
Recommended Jobs
Software Developer
Software Developer Clearance Level: Must currently holds a Secret Clearance (OR a higher clearance) to be considered for this opportunity. US Citizen only to apply due to the nature of this wo…
Human Resources Specialist (ARMY)
Human Resources Specialist Overview: As a Human Resources Specialist, you’ll play a crucial role assisting your fellow Soldiers progress in their Army careers, providing promotion and futur…
Dining Manager
Who We Are: We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 2,000 restaurants, Fooda feeds hungry …
Early Mornings - Breakfast Attendant - Hampton by Hilton, Plymouth, MA
Join us at the Hampton Inn Plymouth, MA . We add a new member to our team. A breakfast attendant is responsible for setting up, maintaining, and cleaning up a breakfast area for our compliment…
Head of Medical Science (Boston, MA)
As Head of Medical Science, you will play a critical role in shaping the scientific vision and medical strategy of our client. Reporting directly to the Chief Medical Officer, you will lead efforts t…
Catering Manager
Who We Are: We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 2,000 restaurants, Fooda feeds hungry …
Account Partner - MedTech
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
Rehab Aide
Rehab Aide Job Ref: 33719 Category: Physical Therapy Location: 133 Old Road to Nine Acre Corner, Concord, MA 01742 Department: Westford OT Schedule: Per Diem Shift: Day/Eve shift Hou…
Home Health Aide
Would you like a flexible & rewarding job that provides a sense of accomplishment, joy and gratification? Are you a caregiver overwhelmed with the need to care for many patients at one time? Would you…
Regional Account Manager
Summary Ironwear is a safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe.…