Field Services Engineer (Boston, MA)
Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the Client imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the Client products, including the biological, computerized and optical features of our products. Essential Duties and Responsibilities
· Installation of Client systems at customers sites
· Training of new users to successfully operate the Client systems & software
· Demonstrating Client systems and applications
· Provide remote and on-site support to Client customers by installing, fine-tuning, and maintaining Client systems and applications.
- The position requires diagnosing and resolving mechanical, hardware, software, and system failures
- You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
- Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions on the globe
- Bachelor’s degree or equivalent in life science, biomed, or a technical field
- Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage.
- Excellent communication (verbal and written) and interpersonal skills.
- Problem solver with good technical aptitude and troubleshooting skills
- Ability to understand computer algorithms and to tune parameters.
- Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users
- Handle stress effectively
- Willingness to work outside of normal working hours and in rare cases on weekends
- Valid Passport
- Valid driver license
Recommended Jobs
Painting Subcontractor
Our company is growing and we pride ourselves in working with quality painting crews! If you are a painting subcontractor interested in working with our dynamic team, please fill out the application. …
Field Marketing - Senior Manager / Associate Director
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
Therapist (LICSW)
Job Description Job Description Overview HealthDrive is currently seeking a Licensed Independent Clinical Social Worker (LICSW) to work Part-Time or Full-Time (2-5 days per week) in nursin…
Sous Chef
Job Description Job Description Sous Chef Location: Cambridge, MA Establishment: Upscale New American Cuisine Restaurant We are a premier, upscale New American restaurant located in …
E-Beam Operator - 3rd Shift
Description Position at Judd Wire, Inc. Machine Operator- E-Beam 3rd shift Judd Wire Inc., a Sumitomo Electric Group company, is looking for a 3rd Shift E-Beam (Irradiation) Operator in our Tu…
Internal Audit and SOX Compliance Analyst
Job Description Job Description Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and…
Case Management Supervisor, LTLC
Job Description Job Description Summary: Provide coordination of all administrative and business operations of program, including monitoring client flow and case management. Oversee all case man…
Peer Gambling Ambassador | Stairway to Recovery
Job Description Job Description Why Work for Gandara : Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family s…
Research Associate II
Responsible for the execution and analysis of experiments and analytical procedures. Display an investigative or technological orientation in designing, executing and interpreting experiments and anal…
RESEARCH SPECIALIST II, School of Medicine, Microbiology
The candidate will be part of a multidisciplinary team and will help various groups achieve their scientific goals. This is a cutting-edge system that requires solid knowledge gained through previous…