Senior Business Analyst Patient Relationship Manager

Summary:

The product team within IQVIAs Patient Support Services (PSS) group is focused on building the next generation of connected innovations to support patients and caregivers on behalf of our clients. We are seeking the best brightest and motivated individuals to join our team. We are looking to add a Senior Business Analyst Patient Relationship Manager to our team.

Job Overview:

Provides expertise and systems support in developing and enhancing business systems to provide new or enhanced products to clients or effective planning reporting and analysis tools to internal functions.

Essential Functions:

• Owns the requirements process including prioritizing and translating high level requirements into detailed user stories that the development team can execute against.

• Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and requirements.

• Devises or modifies procedures to solve complex problems considering system capacity and limitations operating needs and form of desired results.

• Includes analysis of business and user needs documentation of requirements and translation into proper system requirement specifications.

• Serves as product expert for users able to bring creative ad-hoc solutions to advanced use cases.

• Monitors and evaluates product progress including outcomes of deliverables and recommends additional improvements based on internal and customer feedback.

• Supports in mitigating impediments to ensure successful completion of Release/Sprint Goals.

Qualifications:

• Bachelors degree in a related field or an equivalent combination of education training and experience.

• 5 years of prior relevant employment demonstrating intermediate-level knowledge of principles theories and concepts of the job area.

• Demonstrated ability to understand client requirements as well as underlying infrastructure applications systems and processes to enable execution of those skills.

• Skill in clearly communicating complex technical information to lay audiences.

• Strong written and oral communication skills with high attention to detail consistency and accuracy

• Strong interpersonal skills and a collaborative team-player

• Excellent organizational and time management skills

• Ability to work in a deadline-driven environment.

• Knowledge of Patient Support Services and programs a plus

• Experience with the following tools:

  • Proficient User of Excel PowerPoint & Word

  • Microsoft Dynamics

  • JIRA including SDLC process

  • Confluence

  • Lucidchart

  • Smartsheets

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $84600.00 - $211600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.

Required Experience:

Manager