Outreach & Engagement Manager

Outreach & Engagement Manager

FULLY REMOTE POSITION

Position Overview
GPS is seeking a full-time Outreach & Engagement Manager to support the CEO in executing MASStrong's statewide outreach strategy in Massachusetts This role focuses on stakeholder engagement, contact tracking, CRM management, email follow-ups, and event coordination to expand MASStrong's impact and strengthen relationships with key partners.

The ideal candidate is highly organized, detail-oriented, and proactive , with strong interpersonal and communication skills. They will play a crucial role in ensuring smooth outreach operations, tracking stakeholder interactions, coordinating follow-ups, and supporting outreach events .

Key Responsibilities

Stakeholder & Contact Management

1. Maintain and update contact lists in MASStrong's CRM system (HubSpot) , ensuring accuracy and completeness.
2. Track all stakeholder interactions, meetings, and follow-ups , providing timely updates to the CEO .
3. Draft and send follow-up emails after meetings, ensuring timely and strategic communication with partners and key stakeholders.
4. Organize outreach efforts by maintaining a detailed tracking system of contacts, outreach milestones, and engagement history.

Outreach Support & Event Coordination

1. Assist in scheduling meetings, conferences, and outreach events , ensuring smooth logistics.
2. Coordinate with external partners to confirm attendance, share resources, and schedule follow-ups .
3. Provide on-the-ground support at stakeholder meetings and outreach events as needed.
4. Generate monthly reports on outreach impact, including engagement metrics, response rates, and trends .
5. Calendar & Scheduling Management – Oversee scheduling for training sessions, meetings, and events, ensuring coordination with facilitators and participants.

Strategic Communications & Engagement

1. Assist in the creation of email outreach campaigns and targeted messaging for different audiences.
2. Support the CEO in developing materials such as fact sheets, talking points, and presentations .
3. Ensure consistency in outreach messaging and stakeholder engagement efforts .
4. Oversee development of branded outreach collateral (flyers, newsletters, blog posts, and toolkits), ensuring messages align with GPS's trauma-informed values and community focus
5. Contribute to the design, implementation, and ongoing refinement of GPS marketing strategies and campaigns across digital and print platforms, in alignment with the broader MASStrong communications plan
6. Manage partnership relations: Draft proposals for partnership agreements, generate visuals (timelines, graphics, slides etc.) to inform future partnerships as well as tracking the process before, during and after partnering. (needs to be reworded)

Partnership Development & Management

• Manage partnership engagement: Support the development of partnership proposals and agreements, including the creation of visual materials such as timelines, graphics, and presentation slides. Track partnership progress from initial outreach through onboarding and implementation, ensuring consistent communication and follow-up.
• Create, manage, and implement adaptable partnership structures and materials, supporting scalable implementation across diverse settings.
• Foster and maintain strong, collaborative relationships with a variety of organizational partners, with a focus on equity, cultural responsiveness, and long-term engagement.
• Monitor and document partnership stages, deliverables, and communication to ensure transparency and accountability throughout the collaboration process.

Grants & Program Development

• Assist with drafting and editing grant proposals, including narrative development, logic model alignment, and partnership documentation.

• Support grant reporting processes by tracking key performance indicators, compiling impact data, and contributing to narrative progress reports.

Qualifications & Experience

Required Qualifications

• Bachelor's degree in Public Health, Communications, Business Administration, or a related field (or equivalent experience).
• 1–3 years of experience in outreach coordination, stakeholder engagement, CRM management, or administrative support .
• Experience using CRM platforms (HubSpot preferred) to track stakeholder engagement.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication skills , particularly in professional outreach.

Preferred Qualifications

• Experience in healthcare, nonprofit, or advocacy outreach .
• Familiarity with stakeholder engagement strategies and contact management best practices.
• Proficiency in Google Suite, Microsoft Office, and project management tools (Asana, Trello, or similar) .
• Spanish fluency is a plus.

Compensation & Benefits

• Position Type – Full-time (40 hours per week), W-2 employee.
• Hourly Compensation – Competitive, based on experience.
• Bonuses – Performance-based bonuses may be available.
• Paid Time Off (PTO) & Sick Leave – Generous PTO and paid sick time.
• Technology Stipend – Financial support for equipment or internet expenses.
• Flexible Benefits Fund – An allocated amount that employees can use toward benefits of their choice.

About GPS Group Peer Support

GPS Group Peer Support provides strength-based, trauma-informed therapeutic care, offering consistent mental health support during stress, crisis, and change. This evidence-based model integrates mindfulness, cognitive behavioral therapy, motivational interviewing, and peer support to reduce the long-term effects of stress and trauma. Designed for easy replication, GPS equips peer specialists, volunteers, and professionals with an interactive, accessible training format. Our scalable approach fosters supportive communities, helping individuals navigate challenges with confidence and resilience.