Client Services Representative

Client Service Representative (CSR)
Acoaxet Veterinary Clinic | 965 Sanford Rd, Westport, MA 02790

Are you a dedicated and compassionate Customer Service professional with a passion for animals and people alike? Join our team at Acoaxet Veterinary Clinic, an AAHA-accredited hospital located in beautiful Westport, Massachusetts.

We’re seeking a Client Service Representative (CSR) with at least one year of customer service experience in a veterinary setting. Our ideal candidate is reliable, enthusiastic, and loves creating positive experiences for clients and their pets.

At Acoaxet, you’ll be part of a tight-knit, supportive team known for its staff longevity, collaboration, and laid-back, approachable management style.

What You’ll Do:

• Provide exceptional client service and communication
• Schedule appointments, manage client check-ins/check-outs, and process payments
• Support clients with empathy, professionalism, and a focus on quality care
• Maintain accurate client and patient records
• Collaborate closely with doctors and technicians to ensure a smooth workflow and excellent patient experience

What We’re Looking For:

• Minimum 1 year of customer service experience in veterinary medicine
• Excellent client management, communication, and multitasking skills
• A team player with a positive attitude and strong attention to detail
• Dependable, organized, and passionate about helping pets and their people
• A great cultural fit for our friendly, community-focused team

Why You’ll Love Working Here:

• Strong, collaborative culture with 10–20+ years of staff longevity
• Approachable, supportive leadership with a true open-door policy
• 4-day work week
• Competitive compensation: $18.00–21.00/hour (based on experience)
• Full benefits package , including:
• Health insurance
• Uniform allowance
• Pet care discounts
• Accrued vacation and sick time
• Opportunities to give back to the community through local shelter partnerships, rabies clinics, and volunteer events
• Annual team celebrations, summer outings, and holiday parties

Join a hospital where your customer service skills make a difference every single day! Apply today!