IT Lab Support (mid-level)
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Job Description One of Insight Global's pharma clients is seeking an Empower Systems Administrator / Lab IT Specialist to support and expand the Empower team due to increased bandwidth and operational demand. This role is hands-on and technically focused, with a strong emphasis on Waters Empower administration, lab automation support, and Windows-based infrastructure. The ideal candidate is an Empower generalist with administrator-level capabilities, comfortable working directly with laboratory instruments, lab users, and IT infrastructure. This role will support a planned Empower upgrade to version 3.81 and ongoing lab operations. This position is not exclusively Empower-focused; the individual must also provide general Lab IT and instrument support. Key Responsibilities- Serve as a hands-on Empower Administrator, managing Empower at the server and application level
- Perform user management, including roles, groups, privileges, and security policies
- Configure and maintain Empower projects, including:
- Project creation
- Backup and restore
- Security configuration
- Support audit trail review and ensure data integrity controls are followed
- Configure custom fields and troubleshoot acquisition and processing issues
- Support and execute Empower version upgrade to 3.81
- Support Windows Server environments supporting Empower and lab systems
- Assist with Active Directory integration
payrate - $45-70
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills And Requirements- 4+ years of hands-on experience with Waters Empower (Administration level)
- Experience supporting HPLC and Mass Spectrometry instruments
- Working knowledge of:
- Windows Server
- Active Directory
- Lab instrument connectivity
- Comfortable working in a lab-facing, operational environment
- Strong troubleshooting skills across applications, instruments, and infrastructure - Empower Toolkit and SQL query experience
- Familiarity with:
- Waters Personal Workstation
- BCLACE / MDLACE configurations
- Prior experience supporting Empower upgrades
- Broader exposure to lab automation platforms and LIMS systems
- Demonstrated potential to grow deeper into lab instrument and automation support
If you have questions about this posting, please contact [email protected]
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