Indigo Customer Success Engineer
Kforce is immediately adding a full-time Indigo Customer Success Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boston, MA. This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with Indigo solutions. Summary: As an Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical service, including diagnosing and repairing Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites. Beyond core service, you play a key role in driving customer success by providing value-added services. Responsibilities:
- Onboarding and startup visits to help customers ramp up quickly and confidently
- On-press training and coaching to build operator skills and maximize press capabilities
- Leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support
- Proven experience in field technical service for commercial printing presses or color copiers
- Strong electromechanical problem-solving skills
- Excellent communication and customer relations skills
- Proficiency in computer programs used for hardware interfacing
- Reliable transportation for onsite customer visits
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