Service Assistant

Clinical Care Tech Co-op Position

This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following nursing support duties: Provides basic care services to patients, but does not have an RN or LPN license. Positions in this nursing support work under the direction of physicians, mid-level practitioners, and may work under the direction of registered nurses depending on their unit. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

Under general supervision, this position performs indirect patient care duties, which support the staff's ability to deliver patient care. Assures unit needs, within scope of practice, are met in a timely and efficient and supportive manner to support environment, which fosters the patient and family centered model of care. Functions as a member of the Health Care Team to assist the assigned inpatient area/unit with patient flow activity performing a variety of clerical and support duties based upon currently approved policies and procedures recognized by the Medical Center. Coordinates unit supplies and may transport patients/equipment for the patient care unit. Assists with special projects, including delivering specialty supplies to units and sorting the mail for the Nursing Staffing office.

Minimum Qualifications:

• High School Diploma or equivalent.
• Obtain Basic Life Support (BLS) Certification within three (3) months of hire.

Preferred Qualifications:

• One (1) year of related experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Provides assistance to all floors/units by obtaining supplies from SCD, CPD or other areas as requested.
• Delivers specimens if pneumatic tube system is down.
• Responds to all medically emergent situations, i.e., CODE 99 and all STAT pages/emergencies, aiding the Unit Coordinator or other staff and performs duties as instructed.
• Under the direction of the professional nurse, may transport patient or coordinates all appropriate personnel for safe transport of patients.
• Obtains and delivers medical records and discharge summaries to floor/units.
• Provides patient food supplies for admissions after 9:00pm as requested.
• Serves as back up as needed to the Unit Coordinator.
• Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk.
• Monitors behavioral health patients as needed.

Physical Requirements:

• Works in a hospital setting.
• Frequent exposure to infectious disease, radium and open needles.
• Constant walking, standing, bending, lifting and pushing.
• Occasional stress and pressure caused by multiple simultaneous demands.
• Frequent contact with patients, families, visitors, nurses and other department staff.

Skills & Abilities:

• Demonstrates/applies the skills necessary to interact with the health care team in regards to the implementation of the medical/nursing plan of care.
• Ability to read and write in English.
• Ability to interpret and act on data needed and provide follow through on instructions.
• Knowledge of computer systems and software with an ability to learn and retain new applications.
• Knowledge of Microsoft Office.
• Familiarity with a wide variety of medical equipment/supplies and their intended uses.
• Interpersonal skills must be sufficient to develop effective relationships and interaction with patients, families and staff.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: $17.00 - $20.77