Operations Supervisor

Requisition Number: 10964

Pay Range: $29.97 - $45.19 per hour

Location: CHA Somerville Campus
Work Days: Varied days between hours of 8:00am - 4:30pm, 8:30am - 5:00pm, or 9:00am - 5:30pm, including 1 evening shift as assigned
Category: Clerical and Administrative Support
Department: CHA Obstetrics & Gynecology Center Somerville
Job Type: Full time
Work Shift: Day
Hours/Week: 40.00
Union Name: Non Union

About CHA Obstetrics & Gynecology

Cambridge Health Alliance (CHA) is a vibrant, mission-driven health system committed to providing high-quality, culturally responsive care to the communities across Cambridge, Somerville, and Boston’s metro-north region. Our Obstetrics & Gynecology (OB/GYN) Center is a cornerstone of this mission, offering comprehensive, patient-centered reproductive health care in a collaborative, multidisciplinary environment.

At CHA OB/GYN, our dynamic interdisciplinary team of board-certified OB/GYN physicians, certified nurse midwives, advanced practice providers, and dedicated support staff work together to deliver compassionate and personalized obstetric and gynecological services to our richly diverse patient population. With our dedication to health equity and reproductive justice, we offer a unique and rewarding opportunity to make a meaningful impact in the lives of our patients and communities.

Position Overview

The Operations Supervisor provides administrative and operational leadership to support the delivery of high-quality care in accordance with established standards. This role ensures efficient practice operations, supervises non-clinical support staff, and partners with clinical and service line leadership to drive performance, quality, and financial sustainability.

Key Responsibilities

• Demonstrate competence in non-clinical duties aligned with Medical Receptionist/Health Aide functions within Neighborhood Health Centers (NHCs).

• Provide and coordinate coverage for clerical staff as needed to maintain smooth daily operations.

• Identify and appropriately address operational, patient, and staff concerns.

• Promote and maintain an orderly, efficient patient visit experience.

• Identify, implement, and evaluate process improvements to enhance practice operations and patient flow.

• Monitor compliance with Ambulatory Services Policies and Procedures.

• Ensure adequate equipment, supplies, and services through effective cross-departmental collaboration.

• Develop communication and marketing tools to support practice visibility and engagement.

• Design and implement effective referral management systems.

• Develop and manage patient and staff scheduling systems to optimize access, efficiency, and resource utilization.

• Provide direct supervision of non-clinical support staff, including interviewing, hiring, training, evaluation, discipline, and termination.

• Partner with the Medical Director and Service Line leadership to develop operational and capital budgets.

• Monitor and report on key performance measures, including revenue and expense metrics.

• Identify opportunities to enhance cost efficiency and revenue in alignment with CHA’s mission and strategic goals.

Qualifications

Education/Training

• Associate’s Degree required; Bachelor’s Degree preferred. Equivalent experience may be substituted for a degree.

Experience & Skills

• Minimum three (3) years management experience in Ambulatory Care operations with demonstrated organizational and problem solving skills.

• Excellent communication and interpersonal skills.

• Proficiency in Meditech required.

• Strong PC skills; knowledge of relevant software applications preferred.

• Experience working with multilingual, multicultural teams.

• Demonstrated systems improvement experience.

• Bilingual (Spanish, Portuguese, or Haitian Creole) preferred.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.