Asst. Customer Service Supervisor, Veterinary Medicine

Join Our Team as an Assistant Client Care Supervisor – Bulger Veterinary Hospital, Lawrence, MA

Are you a motivated leader with a passion for people and pets? Bulger Veterinary Hospital is looking for an Assistant Client Care Supervisor to support and inspire our Client Care and Hospital Service teams. Help us deliver exceptional experiences for every client and patient while growing your leadership skills in a collaborative, supportive environment.

Compensation:

• $26 - $32 based on knowledge and experience

Schedule:

• Tuesday/Saturday: 4p – 1a
• Wednesday/Friday: 12p – 9p

Why You’ll Love This Role:

• Assist in coaching, motivating, and training our front-desk and hospital service staff.
• Support the Client Care Supervisor in scheduling, staffing, and smooth daily operations.
• Handle sensitive client situations with compassion and professionalism.
• Contribute to staff development, performance reviews, and team growth.

Who You Are:

• 3+ years in client care, veterinary reception, medical office, or customer service.
• Demonstrated leadership or supervisory experience.
• Excellent communicator, problem-solver, and positive team player.
• Flexible with schedule, including nights, one weekend shift per week, and up to three holidays per year.

Why You’ll Love Working Here

• You’ll be part of a team that values collaboration, respect, and humor (yes, we laugh here—even on busy days)
• You’ll have a voice in how we grow and improve
• You’ll get to make a difference every day—not just for pets, but for the people who love them

Full-Time Benefits!

• CSR Certificate Program!
• Uniform Allowance
• Paid Time Off
• 16 Week VTNE Study Group Program!
• Medical, Dental, Vision
• 401(k) with employer matching
• Employee Pet Discount
• Short & Long-Term Disability
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Employee Referral Program
• Employee Assistance Program
• Relocation Assistance for the right person
• Access to VetBloom for RACE-approved continuing education and training
• Access to VetGirl Subscription
• Partnership with Penn Foster Veterinary Technology program, including scholarships
• License application and renewal reimbursement for RVTs.
• Financial support and onsite mentorship for those pursuing VTS certification

Why Choose Bulger?

• Comprehensive Care: From General Wellness to Specialty Medicine in Ophthalmology, Surgery, Anesthesia, Internal Medicine, and Cardiology, we cover it all.
• Collaborative Environment: Work alongside skilled professionals who share your dedication to high-quality care and patient well-being.
• State-of-the-Art Facilities : Join a cutting-edge hospital equipped to handle any situation, with the latest technology and resources.
  • CT
  • Digital Radiography
  • Ultrasound: Abdomen, Cardiac, Thoracic, Musculoskeletal
  • Video Scoping: Cystoscopy, Endoscopy, Rhinoscopy, and more
  • Minimally Invasive Surgery: Arthroscopy, Laparoscopy, Thoracoscopy
  • Ophthalmic Diode Laser System, Phacoemulsification surgery, Operating Microscope
  • Transfusion Medicine
  • Electromyography (EMG)
  • Echocardiogram & Electrocardiogram (ECG)
  • Spinal Tap

If you’re ready to combine your leadership skills with your passion for client care, we’d love to meet you.

For more information about our hospital, please visit

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.