Practice Manager / Medical Billing Specialist

Office Manager & Billing Specialist

Location: Northborough, MA
Company: Mass Hearing Specialist
Pay: $28–$32 per hour (depending on experience)
Schedule: Full-time Mon-Fri

About Us
Mass Hearing Specialist is a growing, patient-centered hearing healthcare practice with multiple locations throughout Massachusetts and New Hampshire. For over 15 years, we have proudly served our community through an honest, transparent, and educational approach to hearing healthcare.We are an independently owned practice comprised of experienced Hearing Instrument Specialists who value long-term partnerships, continuity of care, and meaningful relationships with our patients—many of whom we serve for life. Trusted by local physicians across multiple specialties, we are known for keeping hearing care simple, ethical, and highly personalized.

Position Summary
We are seeking a highly organized and detail-oriented Office Manager & Billing Specialist to serve as a key member of our practice. This position is well suited for a professional with demonstrated experience in medical billing and insurance processing, as well as prior work in a medical office environment. Preference will be given to candidates interested in a long-term commitment to the practice, and familiarity with audiology terminology or hearing aids is considered a strong asset. In this role, you will be responsible for supporting daily office operations while ensuring accurate billing, insurance verification, and claims processing, all while contributing to a professional and patient-centered experience.

Key Responsibilities Office Management

• Oversee daily office operations and patient flow
• Manage scheduling and front desk responsibilities
• Maintain a welcoming, professional, and organized office environment
• Ensure HIPAA compliance and adherence to office policies
• Act as a consistent, familiar point of contact for patients — fostering long-term trust and relationships
• Coordinate with providers, vendors, and leadership to support practice growth

Billing & Administrative Duties

• Process insurance claims, billing, and payments accurately and efficiently
• Verify insurance benefits and eligibility
• Educate patients on billing, insurance coverage, and payment options in a clear and compassionate manner
• Post payments, manage accounts receivable, and follow up on outstanding claims and patient balances
• Work closely with providers to ensure proper documentation and billing accuracy

Qualifications Required

• Previous medical office experience
• Strong knowledge of medical billing and insurance processes
• Excellent organizational, multitasking, and communication skills
• Professional, compassionate, and detail-oriented approach
• Proficiency with EMR systems and standard office software

Preferred

• Bilingual
• Experience in a hearing aid, audiology, or ENT practice
• Knowledge of hearing aid insurance benefits and third-party payers

Why Join Mass Hearing Specialist?

• Be part of an independent, mission-driven practice that puts patients first
• Work in an office that values continuity, trust, and long-term relationships
• Join a growing organization with opportunities to expand your role and impact
• Competitive pay of $28–$32/hour , based on experience
• Performance and pay review after 90 days

How to Apply Qualified candidates are encouraged to submit a resume and brief cover letter outlining relevant experience and interest in patient-centered healthcare to: [email protected] Please no phone calls.

Job Types: Full-time, Part-time

Pay: $22.00 - $36.00 per hour

Benefits:

• Paid time off

Application Question(s):

• How many years as a Practice Manager?

Experience:

• Medical billing: 1 year (Required)
• Microsoft Office: 1 year (Preferred)
• Administrative: 1 year (Required)

Ability to Relocate:

• Northborough, MA 01532: Relocate before starting work (Required)

Work Location: In person