Medical Front Desk Representative

Ophthalmic Consultants of Boston
Sandwich, MA

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment This person would be scheduled to work in our Falmouth, Sandwich, and West Yarmouth offices. Schedule will vary 24-25 hours per week, Monday through Friday; Hours are 8-4PM.

Key Responsibilities:

  • Greet and register patients promptly and courteously upon arrival.
  • Verify and update patient demographics and insurance information.
  • Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
  • Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
  • Assist patients with past due balances, explaining payment options and processing transactions.
  • Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
  • Follow up on appointments to minimize no-shows and maximize productivity.
  • Address patient inquiries in person with professionalism and care.
  • Collaborate with clinical staff and management to ensure optimal patient flow.
  • Take initiative in solving problems and escalating issues when needed.
  • Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

  • A High School Degree or GED.
  • Minimum of 2-3 years of medical or health care related setting/front desk preferred
  • Proven experience with insurance verifications and patient billing.
  • Must have a working knowledge of computer and respect for confidentiality.
  • Must be able to work in a fast-paced environment, paying close attention to detail.
  • Epic experience a plus.
  • Bilingual skills a plus.
Benefits Offered:
  • Health & Dental Insurance- eligible 1st day of employment
  • Paid time off and paid holidays
  • Health & Dependent Reimbursement Accounts
  • 401(k) Plan with company contribution
  • Company paid Life and LTD Insurance
  • Employee discounts

To find out more about OCB, please visit our website at . OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.

Posted 2026-02-19

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