Care Coordinator

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About the GRIT Program

The GRIT program by the Mental Health Association (MHA) offers residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. GRIT provides a structured, supportive environment focused on recovery, personal growth, and long-term stability.

Residents engage in individualized counseling, recovery-focused programming, and community activities like education, job training, or employment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources.

A skilled, multidisciplinary team works closely with each resident to build a strong foundation for recovery and create personalized aftercare plans for a successful return to the community.

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Position Summary

The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.

Pay Rate: $21 an hour

Open Shift: Monday through Friday 8am-4pm (40h)

Key Responsibilities

• Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
• Develop and maintain connections with community resources and behavioral health services available through clients’ health insurance.
• Coordinate MAT and psychiatric services during residency and assist in creating aftercare plans for ongoing support post-discharge.
• Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
• Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
• Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
• Engage with clients regularly to assess ongoing needs and update care plans as appropriate.
• Maintain communication with external providers to ensure coordinated and continuous care.
• Participate in discharge planning by linking clients to outpatient supports and community-based services that promote long-term recovery.
• Provide crisis support and assist in developing crisis prevention and response plans as needed.
• Collaborate with program staff to ensure service delivery is trauma-informed, person-centered, and culturally responsive.
• Maintain professional boundaries while fostering trust and engagement with clients.
• Ensure all services provided align with regulatory requirements, agency values, and program goals

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Valid driver’s license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours.

• High School Diploma or equivalent (GED) required.
• Bachelor’s Degree in a related field preferred.
• Prior experience in Human Services required.

• Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $21 an hour