Member Services Staff

Job Description

Job Description

Description

Job Preview

The Burbank YMCA is searching for an energetic leader to engage with our current and potential members of our community to provide outstanding customer service, a warm welcoming and friendly environment and work as part of a team to exceed member expectations.

Position Summary

Working with our Director of Membership Sales & Service and our membership team, this position will represent the YMCA will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

HOURS: Part Time – Shifts available include weekdays 10am-3pm and weekend hours on Saturday and Sunday.

Essential Duties & Responsibilities:

• Be a friendly welcoming presence for all who enter our facility. Establish positive relationships with members, guests, and families.
• Conduct prospective member tours, as needed
• Handle member and non-member phone calls providing information, answers to questions and resolutions to concerns.
• Perform program registrations as well as membership sign-ups in Spirit or electronic registration system.
• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings, required training and be able to work as a team player.
• Perform all other duties as assigned.

SKILLS AND KNOW HOW:

• Able to multi-task (helping members, answering phone, handle other duties)
• Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making.
• Able to learn information about each department to better serve potential members and current members.
• Able to communicate effectively with adults and children alike.

WORK ENVIRONMENT:

• We are a busy, high traffic center with lots of activity. The noise level in the work environment is usually moderate.

REQUIRED TRAINING/CERTIFICATIONS
We’ll train you in the functions of this position and also in the following safety certifications

• Safety Trainings such as Office Safety, Emergency Response, Mandated Reporting, etc.
• Emergency Oxygen Administration
• First Aid
• CPR/AED