Key Account Manager (KAM) Director - Tissue and Towel

What you´ll do

• Develop and execute multi‑year strategic growth plans and key account innovation roadmaps to achieve business objectives.
• Lead cross‑functional teams to define and deliver account strategies, priorities, and clear ownership.
• Drive execution of key sales initiatives and growth opportunities.
• Improve profitability through strategic pricing, upselling, cross‑selling, and contract negotiations.
• Partner closely with Operations, Field Sales, Customer Service, Product Development, and Marketing.
• Co‑create and steer joint innovation roadmaps with customers and internal development teams.
• Provide quarterly plant service requirements to support local sales and technical customer service activity.
• Monitor market trends and competitive dynamics to inform account strategy.
• Ensure customer complaints are resolved accurately and in a timely manner.

What makes you a good fit

• Bachelor's degree in Business, Marketing or related field
• 4–5 years of experience leading and developing high‑performing teams.
• 10+ years of overall professional experience.
• Proven experience in strategic key account management and contract negotiations.
• High proficiency in budgeting, forecasting and contract management.
• Strong people leadership and team development capabilities.
• Demonstrated success in account assignments, portfolio management, and growth planning.
• Exceptional communication and interpersonal skills.
• Expected travel in this role will be 35%-50%

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $145,000.00 - $175,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

JOB ID: 26094523

Job Locations: United States, CT, Rocky Hill | United States, GA, Atlanta | United States, NJ, Bridgewater | United States, NY, New York | United States, NC, Charlotte | United States, PA, Philadelphia | United States, MA, Boston

Contact information for application-related questions: [email protected]

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Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

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