Site manager

CymSTAR, LLC
Chicopee, MA

SUMMARY:

The Site Manager is responsible for effective management, administration, and control of business functions at identified site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services. In addition, this individual will serve as the Site Facility Security Officer. This may include processing security clearances, management of facilities, personnel and ensures the Company's Security Program is compliant with all government regulations and requirements under the Air Force. The FSO will provide specialized expertise, guidance, advice, training, and support to executive management, operations management, human resources, and employees, as applicable, concerning all aspects of the company's security policies, procedures and practices. This position requires independent judgment and discretion, as well as the identification, analysis and resolution of security-related matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Certifying Official for Instructor qualification for the respective crew position(s) based on completed documentation prescribed herein and recommendation from the responsible crew position lead(s).

  • May amend instruction to satisfy unique site requirements with approval from the Program Manager and coordinate with the Government Contracting Officer Representative (COR).

  • Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment

  • Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.

  • Prioritize and schedules all work including overflow work to backup facility

  • Ensures proper maintenance and usage of all equipment and supplies

  • Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff.

  • Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals.

  • Work with peers and team to establish departmental decisions, processes and ensure standardized activities.

  • Conduct initial security briefings, debriefings, indoctrinations and re-indoctrinations of employees.

  • Prepare and maintain physical security requirements, including preparation for any security audits/assessments.

  • Establish and maintain accurate personnel security files in JPAS, may process personnel clearances.

  • Provide security support to management and Security Support Services.

  • Enforce government and company security policies, as well as provide direction and guidance regarding program security directives.

  • Generate visit certification requests, via the JPAS

  • Attends necessary weekly, monthly, and quarterly meetings as required or directed by the Program Manager.

  • Other duties as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Associates degree in related field with 2 years of recent management experience preferred. Knowledge of C-5 aircraft, flight training, and a working knowledge of engineering concepts is preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common professional literature. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, and colleagues.

MATHEMATICAL SKILLS:

Ability to comprehend and apply basic mathematical skills.

COMPUTER SKILLS:

Basic understanding of computer operating systems and basic network skills.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

CITIZENSHIP:

U.S. Citizenship. Must be able to obtain a Secret Level Clearance

OTHER SKILLS and ABILITIES:

Experienced and proficient in the use of standard Personal Computer productivity software tools including word processors, spreadsheets, presentation graphics, project management, and databases.

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is frequently required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.

  • The employee must regularly lift and/or move up to 10 pounds, must frequently lift and/or move up to 25 pounds, and must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

  • The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, electrical shock, moving parts and vibration.

  • The noise level in the work environment is usually quiet.

  • The employee is occasionally required to work holidays, weekends and odd shifts.

OTHER REQUIREMENTS:

  • Comply with company policies and procedures and work instructions

  • Follow company standards of professionalism

  • Treat customers and coworkers with respect

  • Be honest and dedicated in your work

  • Follow directions of supervisory and management staff

  • Comply with Company quality standards

  • Maintain a professional appearance and comply with any company dress code

CymSTAR, LLC will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, military and/or veteran status, or disability or any other characteristic protected by federal, state, or local laws in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. CymSTAR, LLC does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department via phone at 918-251-8100 or email [email protected]

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Posted 2025-11-08

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